Customer Service Representative - Noel Leeming, Pukekohe

Noel Leeming; Auckland; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Warehouse Group discount card

Volunteer leave

Birthday leave

Confidential counseling

Career progression

Job summary

Noel Leeming is seeking a Customer Service Representative in Auckland to assist customers at the counter with payments and credit applications, and to support sales inquiries and repairs. You will proactively resolve issues while maintaining excellent service standards.

The role emphasizes friendly communication, the ability to handle calls, and strong teamwork to deliver a memorable customer experience in a busy retail environment.

Qualifications

• Proven experience in retail, hospitality, or a customer-facing role.
• Ability to lift, climb ladders, and be on your feet for long periods.
• Passion for helping others and your team.
• Experience using a point of sales system (POS).
• Interest in technology.

Responsibilities

• Assist customers at the counter with questions about payments (hire purchases and credit applications).
• Help with service repairs and sales inquiries.
• Proactively address and resolve customer concerns.
• Support administrative tasks.

Skills

Interpersonal skills

Phone communication

Written & verbal communication

Customer-facing experience

Tools

POS system

Job description

Hours of work:

• Monday to Friday 8:30am - 4:00pm

What Will You Be Doing?

We’re on the lookout for a Customer Service Representative who loves tackling problems and thrives on challenges. The main responsibilities for this role include:

• Assisting customers at the counter with questions about payments, such as hire purchases and credit applications.
• Helping with service repairs and sales inquiries.
• Proactively addressing and resolving customer concerns.
• Supporting administrative tasks.

You’ll be an important part of our team, working to resolve customer issues and making sure we meet their expectations.

Who Are We Looking For?

This role is perfect for individuals with strong interpersonal skills who can remain calm under pressure, as you'll sometimes need to find the right words to resolve customer issues.

This position involves making calls to customers and handling various administrative tasks, so having a friendly phone manner along with strong written and verbal communication skills is a must. The ability to quickly learn computer systems and a genuine interest in technology are essential!

Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.

Qualifications

Ideally, you will have:

• Proven experience in retail, hospitality, or a customer-facing role
• The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time
• A passion for helping others and your team
• Experience using a point of sales system is beneficial
• An interest in tech

Additional Information

What can Noel Leeming offer you?

• Team Card: Awesome Warehouse Group discount card for all our brands
• Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community.
• Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday.
• Counseling: Through Benestar, you can access free confidential counseling and advice.
• Career Progression: an excellent steeping stone into other internal opportunities.