Customer Service Representative (Casual) - Noel Leeming, Manukau Supa

The Warehouse Group; Ōtara-Papatoetoe; On-site; NZD 30,307,000 - 33,062,000; Part time

Benefits offered by this job

Warehouse Group discount

Leave for volunteering (Here for Good)

Birthday leave

Counseling services

Career progression

Job summary

The Warehouse Group’s Noel Leeming brand in Auckland is seeking a Customer Service Representative. This casual role has no set hours per week and focuses on helping customers at the counter, handling payments, hire purchases, credit apps, repairs, and sales inquiries while proactively resolving issues.

You’ll need strong interpersonal skills, a calm demeanor under pressure, a friendly phone manner, good written and verbal communication, and an enthusiasm for technology.

Qualifications

• Proven experience in retail, hospitality, or a customer-facing role.
• Excellent communication skills in person and over the phone.
• Ability to stay calm under pressure and resolve issues.

Responsibilities

• Assist customers at the counter with payments, hire purchases, and credit applications.
• Help with service repairs and sales inquiries.
• Proactively address and resolve customer concerns.
• Support administrative tasks and maintain records.

Skills

Interpersonal skills

Retail experience

Excellent communication

Team player

Tech interest

Tools

POS system

Job description

Te kaupapa o te tūranga – About the role

Note this is a casual role with no set hours of work per week.

What Will You Be Doing?

We’re on the lookout for a Customer Service Representative who loves tackling problems and thrives on challenges. The main responsibilities for this role include:

• Assisting customers at the counter with questions about payments, such as hire purchases and credit applications.
• Helping with service repairs and sales inquiries.
• Proactively addressing and resolving customer concerns.
• Supporting administrative tasks.

You’ll be an important part of our team, working to resolve customer issues and making sure we meet their expectations.

Who Are We Looking For?

This role is perfect for individuals with strong interpersonal skills who can remain calm under pressure, as you'll sometimes need to find the right words to resolve customer issues.

This position involves making calls to customers and handling various administrative tasks, so having a friendly phone manner along with strong written and verbal communication skills is a must. The ability to quickly learn computer systems and a genuine interest in technology are essential!

Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.

Ideally, you will have:

• Proven experience in retail, hospitality, or a customer-facing role
• Excellent Communication Skills
• A positive, can-do attitude
• The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time
• A passion for helping others and your team
• Experience using a point of sales system is beneficial
• An interest in tech

What can Noel Leeming offer you?

• Team Card: Awesome Warehouse Group discount card for all our brands
• Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community.
• Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday.
• Counseling: Through Benestar, you can access free confidential counseling and advice.
• Career Progression: an excellent steeping stone into other internal opportunities.
• Plus loads more!