Customer Service Representative - Noel Leeming, Dunedin City

The Warehouse Group; Dunedin; On-site; NZD 29,000 - 41,000; Full time

Benefits offered by this job

Continuous training

Career progression

Incentive earnings

Discount card

Job summary

Noel Leeming in Dunedin is seeking a Customer Service Representative to deliver expert service and create memorable customer experiences in-store. You will handle hire purchase contracts, sales enquiries, credit applications and cash sales, while maintaining product knowledge and a friendly, helpful demeanor.

Hours are Monday to Thursday 8:00am - 5:45pm and Sunday 9:30am - 5:15pm, with opportunities for training, career progression, and incentive earnings within The Warehouse Group.

Qualifications

• Ideally you will have experience in retail, hospitality or a customer facing role.
• Ability to undertake heavy lifting, climb ladders, and be on your feet for long periods.

Responsibilities

• Create a memorable in-store customer experience by offering expert service and addressing enquiries including hire purchase contracts, sales enquiries, credit applications and cash sales.
• Proactively resolve customer issues to meet expectations.

Skills

Customer service

Phone etiquette

Written & verbal communication

Job description

• Full-time
• Contract Type: Fixed Term
• Compensation: up to NZD 25.32 - hourly

Company Description

At Noel Leemingwe live and breathe a fast and innovative culture. We are a New Zealand owned company, the number one retailer and market leader for technology and appliances throughout the country. As part of The Warehouse Groupyou are not just part of the Noel Leeming brand but part of the wider team across 4 major brands

Delivering the best in technology and appliances starts with service – and our Passionate Experts are key to our success. The end-to-end service we offer means customers can rely on us to ensure they walk out with the right product for them – through live demonstrations, the offering of support and advice, and delivering and installing purchases.

Job Description

Hours of work are:

• Monday to Thursday8:00am - 5:45pm
• Sunday 9:30am - 5:15pm

What you will be doing?

As a Customer Service Representative, you will play a crucial part in creating a memorable experience for our customers in store. Yes we offer awesome products but we know our customers purchase from us because we also offer them expert service. In this role, you will deal with all customer enquiries including hire purchase contracts, sales enquiries, credit applications and cash sales.

You will also take responsibility for and proactively resolve customer issues as they arise and you will do all you can to meet customers' expectations.

Who we are looking for?

To succeed in this role, we are looking for someone who knows what good customer service is and how to deliver it. You will have an excellent phone manner with written and verbal skills to match. Keeping calm in all situations, no problem is too great.

Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.

Qualifications

Ideally you will have:

• Someexperience in retail, hospitality or a customer facing role
• The ability to undertakeheavy lifting, climbladders and beon your feet for long periods of time

Additional Information

What can Noel Leeming offer you?

• Continuous training and development
• Career progression – a great stepping stone into sales or other internal opportunities
• Incentive earnings
• The Warehouse Group discount card (including The Warehouse)
• The list goes on...

There are many benefits that come with working for the largest retailer in New Zealand. Who knows where you could end up. Don't let this opportunity pass you by! We'd love to hear from you