Customer Service Representative

Instant Finance Limited; Auckland; On-site; NZD 42,000 - 56,000; Full time

Benefits offered by this job

Life insurance

KiwiSaver matched up to 5%

Company bonus scheme

Perks discounts from leading retailers

Job summary

Instant Finance is hiring four Customer Service Representatives for a 3-month fixed-term contract to support our busy Christmas period. This is a fantastic entry point for someone starting their career or seeking experience in financial services.

You will handle customer interactions, learn repayment options, and work with an experienced team in a role focused on learning and development. Successful candidates will communicate effectively, build relationships, and maintain accurate records while

Qualifications

• Recent graduate or someone starting their professional career.
• Open to students on university break.
• Strong verbal and written communication skills.
• Confidence speaking with people and building relationships.
• Well organised with good time management.
• Strong attention to detail and accurate record-keeping.
• Comfortable using computers and learning new systems.
• Positive attitude with a willingness to learn and grow.
• Customer service, retail, hospitality, administration, or contact centre experience is advantageous but not essential.

Responsibilities

• Connect with customers via phone, email, and SMS.
• Help customers find suitable repayment solutions.
• Follow up on payment arrangements and commitments.
• Maintain accurate customer records and account notes.
• Deliver positive customer experiences while achieving outcomes.
• Work closely with the wider Credit Recoveries team.
• Learn about financial services, compliance, and responsible lending practices.

Skills

Communication skills

Verbal communication

Written communication

Time management

Attention to detail

Customer service experience

Tools

Computers

Job description

A market leader in personal lending with a diverse customer and employee base, Instant Finance has been helping Kiwis achieve their goals for over 54 years. Our success has been built on exceptional customer service, strong teamwork, honesty, integrity, and genuine relationships with our customers and communities.

We are looking for four Customer Service Representatives to join our team on a 3-month fixed-term contract and help us through our busy Christmas period!

This is a fantastic opportunity for someone starting their career or looking to gain valuable experience in financial services. You will work with customers, develop your communication and negotiation skills, and play an important role in helping people get back on track with their finances. You'll be supported by an experienced team in an environment that encourages learning and development.

About you:

• Recent graduate or someone looking to start their professional career
• Open to students looking for work during their university break
• Strong verbal and written communication skills
• Confidence speaking with people and building positive relationships
• Well organised with good time management skills
• Strong attention to detail and accurate record-keeping abilities
• Comfortable using computers and learning new systems
• Positive attitude with a willingness to learn and grow
• Customer service, retail, hospitality, administration, or contact centre experience is advantageous but not essential

On a daily basis you will:

• Connect with customers via phone, email, and SMS
• Help customers find suitable repayment solutions
• Follow up on payment arrangements and commitments
• Maintain accurate customer records and account notes
• Deliver positive customer experiences while achieving outcomes
• Work closely with the wider Credit Recoveries team
• Learn about financial services, compliance, and responsible lending practices

Why us?

• Be part of a growing financial services company with a customer-first approach.
• National network
• Supportive work environment with opportunities for career growth.
• Life insurance benefits
• KiwiSaver matched up to 5%
• Company bonus scheme
• Perks discounts from leading retailers

Whether you're on your university break, have recently completed your studies, are looking for your first corporate role, or want to build a long-term career in financial services, we would love to hear from you.

Please note that applicants must have the right to work in New Zealand, as we are unable to provide visa sponsorship.

Applications close 15 October 2026 or on appointment.