Customer/Service Person

Hirepool; Queenstown; On-site; NZD 45,000 - 55,000; Full time

Benefits offered by this job

On-the-job training

Kiwisaver contributions

Staff hire discounts

Life insurance

Job summary

Hirepool in Queenstown is seeking a Customer/Service Person to join our team. You will help ensure equipment is fit for hire and provide friendly advice to customers over the phone and in-branch.

No prior industry experience is required as we support on-the-job training. A positive, can-do attitude and team spirit are essential; the branch operates six days a week and offers a comprehensive benefits package.

Qualifications

• Experience working with tools and machinery and a good mechanical aptitude is advantageous.
• Basic to intermediate computer skills are expected.

Responsibilities

• Help ensure equipment is fit for hire and provide advice to customers over the phone and in-branch on what equipment is right for their project.

Skills

Mechanical aptitude

Customer service

Team player

Positive attitude

Driver's license (Class 1)

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Ongoing training & development opportunities (i.e. endorsements and licences)

4% Employer Kiwisaver contribution (up to 6% based on length of service)

Wide range of employee benefits including free staff hire in our DIY fleet

We have a Permanent Full Time opportunity for a Customer/Service Person to join our team in Queenstown. We are looking for someone who enjoys working with tools and machinery, will provide great service to our customers, and have a keen interest in developing their existing skills and experience into a career.

As a Customer/Service Person your role will be to help ensure our equipment is fit for hire (a really important part of what we do!) and provide advice and support to customers over the phone and in-branch on what equipment is right for their project. As a market leader in the hire industry, we'll support your training and development on the job so prior industry experience is not a requirement. All we ask is that you have a positive, can-do attitude and be a team player who's happy to pitch in wherever required.

Any questions, you're more than welcome to contact the Branch Manager, Mel Webster on 027 439 9926.

What you'll learn:

How to answer phone queries and raise customer contracts

How to offer advice on which tools and machinery are required for different jobs

How to service a wide variety of hire plant

How to work safely for you and for our customers

What you need:

Ideally a Full Class 1 Driver's Licence (other Classes and Endorsements an advantage)

Experience working with tools and machinery, along with a good mechanical aptitude, would be a strong advantage

Basic to intermediate computer skills

Happy to work on a rostered basis (our branch is open 6 days)

What we offer:

We offer a comprehensive package of benefits including enhanced employer Kiwisaver contributions, flexible working, and company-funded life insurance.