Customer Service Officer

SG Fleet AU; Christchurch; On-site; NZD 42,000 - 64,000; Full time

Benefits offered by this job

Wellness days

Parental leave

Service milestone awards

Career progression

Education support

LinkedIn Learning access

Volunteer days

Health and wellbeing support

Job summary

SG Fleet AU is seeking a customer-focused professional to manage inquiries, educate clients on vehicle leasing, and drive business opportunities. You will learn SG Fleet’s products and services, advise customers, and process requests end-to-end with internal teams to ensure seamless delivery.

Excellent communication, strong organisational skills, and a commercial mindset are essential. A relevant business certificate and prior customer relations or sales experience are preferred.

Qualifications

• Certificate in a relevant business-related field is required.
• Experience in customer relations/sales.
• Experience in creating teamwork.
• Excellent verbal and written communication.
• Ability to resolve problems to complete resolution in a timely, effective manner.
• Strong organisational and prioritisation skills.
• Strong technical/numerical skills.
• Ability to share knowledge and coach team members.
• Business acumen and commercial awareness.
• Knowledge of fleet management products, services, systems and processes is desirable.

Responsibilities

• Respond to enquiries and educate customers to help them make decisions about leasing a vehicle.
• Learn SG Fleet’s products, processes, contracts and services and advise customers.
• Process customer requests with other teams while ensuring end-to-end delivery is seamless for the customer.
• Resolve customer complaints following the Customer Complaint Management Process.
• Maintain accurate, timely system notes and apply customer service best practices.

Skills

Customer relations

Sales experience

Teamwork

Verbal and written communication

Problem solving

Organisation and prioritisation

Numerical skills

Coaching

Business acumen

Fleet management knowledge (desirable)

Education

Certificate in business-related field

High School Certificate or equivalent

Job description

Job Description

This position is responsible for ensuring excellent customer service and efficient administration of the existing client base. It will also include assisting and developing business opportunities.

Job Requirements

• Certificate in a relevant business-related field, High School Certificate or equivalent
• Previous experience in customer relations/sales
• Experience in creating teamwork
• Effective communication verbally and written
• Ability to resolve problems through to complete resolution in a timely, effective manner
• Strong organisational and prioritisation skills
• Strong technical/numerical skills
• Ability to share knowledge and coach team members
• Business acumen and commercial awareness
• Knowledge of fleet management products, services, systems and processes is desirable

Job Responsibilities

• Thoroughly and efficiently respond to enquiries and educate the customer to ensure that they have received all the information to make decisions in regard to leasing a vehicle
• Comprehensively learn and understand SG Fleet’s products, processes, contract types and services and provide support and advice to customers on these
• Process customer requests on behalf of or via other teams/ parties whilst always being conscious of the end-to-end delivery stream that is invisible to the external customer
• Resolve customer complaints through following the Customer Complaint Management Process
• Maintain excellent systems notes that are accurate, complete and timely. Apply Customer Service best practices in line with Customer Experience trainings received.

Job Benefits

• Recharge and relax with up to 4 days of wellness days every year
• We offer industry leading 20 weeks paid parental leave
• Monetary service milestone awards
• Career progression opportunities
• Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year
• Health and wellbeing support including a subsidy and an Employee assistance Program

Learn more by watching Careers at SG Fleet