Customer Service Manager

UniLodge Pty; Auckland; Hybrid; NZD 60,000 - 80,000; Full time

Job summary

UniLodge Auckland Central is seeking a full-time Front Office Supervisor (Customer Service Manager) to lead a small operations team and oversee daily site operations at our student accommodation in Auckland. You will manage leasing, maintenance oversight, and strong resident/stakeholder communication with a focus on service quality.

Based in Auckland, you will collaborate with the General Manager to support financial performance and ensure high standards of presentation, safety, and resident

Qualifications

• Leadership experience in the accommodation industry.
• Experience with leasing and property management.
• Strong interpersonal skills with the ability to problem solve & manage conflict.
• Service and quality focus with the passion to deliver outstanding experiences.
• NZ Police Vetting required.

Responsibilities

• Manage a small Customer Service team and the day-to-day operations.
• Oversee the maintenance program and leasing activities.
• Collaborate with Leasing Agent on leasing and resident relations.
• Maintain relationships with key stakeholder groups (investors, learning institutions).
• Work with General Manager on day-to-day financial performance and resident communications.
• Ensure property cleanliness and presentation to high standards.
• Prepare reports for senior management as requested.
• Be an active member of the emergency response team during shifts.

Skills

Leadership

Customer service

Leasing

Property management

Interpersonal skills

Problem solving

NZ Police Vetting

Job description

Team leadership and operations role with a property management twist! Join the team at our newest building.

04th September, 2026

• Manage your own Customer Service team
• Join our growing company!
• Based in Auckland

04th September, 2026

• Manage your own Customer Service team
• Join our growing company!
• Based in Auckland

We are seeking a full-time Front Office Supervisor (referred to as Customer Service Manager internally) to joinour team atUniLodgeAuckland Central. You willbe responsible formanaging a small operations team, working together to manage daily operations, oversight of the maintenance program and leasing of our student apartments.

ABOUT THE ROLE

• Full-time position - 40 hours per week across Monday toSunday
• Manage the day-to-day administrative operations
• Manage and develop a team of high-performing staff
• Build andmaintainrelationships with each key stakeholder group (investors and key learning institutions)
• Working with theLeasingAgentin relation to leasing
• Ongoing management of the apartments including inspections and maintenance requests
• Working alongside theGeneralManager on the property’s day to day financial performance. Work with General Manager to ensure fluid and positive communication with residents, and associated stakeholders.
• Maintain the property to the highest level of cleanliness and presentation
• Prepare and provide any reports for senior management as requested
• Be an active member of the emergency response team during shift times

ABOUT YOU

• Previousleadership experience in the accommodation industry
• Experience with leasing and property management (highly regarded)
• Highly developed interpersonal skills with the ability to problem solve & manage conflict
• A focus on service and quality with the passion to deliver outstanding experiences
• NZ Police Vetting (required)

WHY UNILODGE

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Living Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employeeassistanceprogram (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.

***All final applicants for this position willbe requiredto provide evidence of a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.