Assistant Manager - Front Office

THE SEBEL; Franklin; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Accor Academy access

Work life balance

Discounted F&B & accommodation

Refer-a-friend bonus

Employee assistance program

Uniform provided

Meals on shift

Job summary

The Sebel Auckland Manukau is seeking an Assistant Manager to support the Front Office Manager, lead a small team, and ensure smooth daily operations with exceptional guest service.

You will oversee shifts, manage team performance, train staff, and drive guest satisfaction while representing the Accor Live Limitless program. A passion for hospitality and a friendly, proactive approach are essential.

Qualifications

• Minimum 2-3 years of relevant experience in the hotel industry.
• Fluency in written and spoken English.
• Strong background in Front Office procedures and Opera PMS.

Responsibilities

• Assist the Front Office Manager in daily management of the Front Office department and lead a small team.
• Ensure efficient, effective operation and provide exceptional, friendly service to guests.
• Take responsibility for shifts and use initiative when the Front Office Manager is not present.
• Develop and empower the team to deliver outstanding guest experiences.

Skills

Leadership experience

English fluency

Team management

Customer service

Education

Manager's Certificate

Tools

Opera PMS

Job description

Company Description

'Work your way' to Manukau!

The Sebel Auckland Manukau is a stylish and convenient luxury property. Nestled in the heart of Manukau, just a short 15-minute drive from Auckland Airport and within walking distance of New Zealand’s largest theme park, Rainbow’s End. With easy access to Auckland City, The Sebel Manukau is the ideal base for both business and leisure traveller's. We are a small, friendly group of unique individuals who encourage each other to be welcoming, authentic and inclusive in order to create a positive work environment. For our guests, our aim is to always strive for the highest standards of service in order to give them the very best experience, every time they walk into our hotel.

We are looking for a service centred extraordinaire, who is passionate about our guests, creating memorable moments and leading a team, working closely with the Front Office Manager. This exciting opportunity as our Assistant Manager, could be your next step in forging a career with us.

Job Description

To assist the Front Office Manager in the daily management of the Front Office department namely managing a small team, ensuring the efficient and effective operation of the department and providing exceptional, friendly service to ensure our guest journey is a memorable one.

As our next Assistant Manager, you will have the ability to;

• Show proven leadership experience within a hotel environment;
• Use initiative and discretion in lieu of the Front Office Manager by taking responsibility for the shift;
• Drive excellence through professional, approachable people focussed service;
• Think on your feet and deal with the needs of your team, our guests and the wider hotel team
• Be a team player; training, empowering and developing your team to provide exceptional service.
• Become a strong advocate for Accor Live Limitless (ALL) loyalty program and being proactive in driving strong results with the team.

Additionally you will have a vibrant, and outgoing personality, great attention to detail and a passion for the hospitality industry.

Qualifications

• Minimum of 2-3 years of relevant experience in the hotel industry.
• Strong administrative abilities and fluency in both written and spoken English.
• Possess a strong background in Front Office procedures and Opera PMS.
• Demonstrated leadership abilities, outstanding communication and interpersonal skills.
• Availability to work on a rotating shift roster (mornings, afternoons and evening).
• Full, clean Driver’s License.
• Current Manager’s Certificate.

Additional Information

• Learn your Way - Access to our Accor Academy so you can earn while you learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Access to our Employee Assistance Program
• Uniform provided and laundered
• Meals on shift

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.