Customer Service Hub Coordinator

KiwiQuest Ltd.; Auckland; On-site; NZD 39,000 - 42,000; Full time

Benefits offered by this job

8% holiday pay

Three-month contract

Job summary

KiwiQuest Ltd. is seeking a capable Office & Administration professional to support a busy healthcare contact centre. You will manage patient enquiries by email and phone, recording details and coordinating timely resolutions.

You will handle email management, data entry, and clear communication while prioritising multiple inquiries in a high-volume inbox. This three-month contract offers an opportunity to contribute to patient care in a fast-paced environment.

Qualifications

• Experience in customer service, contact centre, administration or healthcare.
• Excellent written and verbal communication.
• Strong email, computer and accurate data-entry skills.
• Ability to prioritise competing enquiries in a busy inbox.
• Valid New Zealand working rights.
• NZD 28 per hour plus 8% holiday pay.
• Initial three-month contract starting immediately.
• Opportunity to work in a busy healthcare contact centre.

Responsibilities

• Manage patient enquiries through a central email mailbox.
• Respond promptly and professionally to emails and phone enquiries.
• Make outbound calls and provide clear information to patients.
• Record information, update systems and follow up unresolved enquiries.
• Escalate complex enquiries to the appropriate team.

Skills

Customer service

Communication skills

Data entry

Email handling

Prioritisation

Tools

MS Office

CRM software

Email management

Job description

Office & Administration $28.0 - 30.2/h

Work Style

Physical 2/10

Technical 5/10

Creative 2/10

Pace 7/10

Structure 8/10

Pressure 6/10

Travel 1/10

Hours 5/10

Description

The role supports a busy healthcare contact centre by managing patient enquiries across email and phone, recording information and coordinating timely resolutions.

Responsibilities

• Manage patient enquiries received through a central email mailbox.
• Respond promptly, professionally and accurately to email and phone enquiries.
• Make outbound calls and provide clear information to patients.
• Record information, update systems and follow up unresolved enquiries.
• Escalate complex enquiries to the appropriate team.

Requirements

• Previous experience in customer service, contact centre, administration or healthcare.
• Excellent written and verbal communication skills.
• Strong email, computer and accurate data-entry skills.
• Ability to prioritise competing enquiries in a busy inbox.
• Valid New Zealand working rights.
• NZD 28 per hour plus 8% holiday pay.
• Initial three-month contract starting immediately.
• Opportunity to work in a busy healthcare contact centre.