Customer Service - Front of House

Aotearoa New Zealand Association of Social Workers; Hamilton; On-site; NZD 30,000 - 47,000; Part time

Job summary

Rose Optometry in Hamilton, NZ is seeking a part-time client-facing role to warmly welcome patients, answer calls and online inquiries, and manage appointments with a focus on efficient service.

You will support optical pre- and post-testing, dispense assistance, and processing of purchases while providing helpful information about eye care and eyewear. The team emphasizes excellent patient experience in a friendly environment.

Qualifications

• Experienced in customer service.
• Professional attitude and presentation.
• Excellent attention to detail.
• Demonstrates a high level of initiative.
• Ability to work under pressure.
• Effective organisational and time management skills.
• Positive approach to change.
• Proficiency with computer literacy and peripherals.
• Excellent communication skills both verbal and written.
• Strong understanding of cloud-based computer systems such as Microsoft online.

Responsibilities

• Timely answering of incoming phone calls.
• Timely and efficient acknowledgement and processing of patients and customers on arrival in the practice.
• Process patient purchases and payments.
• Provide education materials to patients about eye care and eyewear.
• Response to email and website contact within 24 hours.
• Deal with patient and customer queries, referring to Dispensing, Clinical, Technical and Administration staff as applicable.
• Optical pre-testing and optical post-testing.
• Support of Contact Lens and Clinical Assistants.
• Minor repairs, document scanning, ACC and Contact Lens Express processing.

Skills

Customer service

Attention to detail

Initiative

Under pressure

Time management

Adaptability

Computer literacy

Communication skills

Cloud-based systems

Tools

Microsoft 365

Job description

This is a part-time role. Monday and Friday (8am - 5pm).

The purpose of this role is to support the customer service, dispensing and clinical team to ensure every patient and customer who enters or contacts the practice is provided with timely and efficient service and that the service is delivered in accordance with the vision, values and protocols of the practice. You'll be at the heart of the patient experience, warmly welcoming patients, answering phone and online enquiries, scheduling appointments, processing purchases and payments, and providing helpful information about eye care and eyewear. You'll also support clinical and dispensing teams with optical pre- and post-testing, contact lens administration, minor repairs, document processing, and other day-to-day tasks that help the practice run smoothly.

Key responsibilities

Timely answering of incoming phone calls

Timely and efficient acknowledgement and processing of patients and customers on arrival in the practice

Process patient purchases and payments

Provide education materials to patients about eye care and eyewear

Response to email and website contact within 24 hours

Deal with patient and customer queries, referring to Dispensing, Clinical, Technical and Administration staff as applicable

Optical pre-testing and optical post-testing

Support of Contact Lens and Clinical Assistants

Minor repairs, document scanning, ACC and Contact Lens Express processing

About you

Experienced in customer service

Professional attitude and presentation

Excellent attention to detail

Demonstrates a high level of initiative

Ability to work under pressure

Effective organisational and time management skills

Positive approach to change

Proficiency with computer literacy and peripherals

Excellent communication skills both verbal and written

Strong understanding of cloud-based computer systems such as Microsoft online

About us

Rose Optometry are at the forefront of optometry with a technologically advanced practice offering the latest in visual correction and eye care options. Our optometrists are all members of the NZ Association of Optometrists and the Cornea and Contact Lens Society of NZ, with a strong commitment to providing the best advice and service. Together our team of six optometrists and fourteen staff have over 200 years of optometry experience. State of the art technology and dedication to providing the best optical experience in a friendly and relaxed atmosphere embodies our philosophy – we go further to help you see more.