Part-Time Optical Desk & Patient Experience Specialist

Rose Optometry; Hamilton; On-site; NZD 28,000 - 34,000; Part time

Job summary

Rose Optometry in Hamilton, NZ, is seeking a part-time customer service assistant to warmly welcome patients, answer calls, schedule appointments, process purchases, and provide helpful information about eye care and eyewear.

You will support optical pre- and post-testing, contact lens administration, minor repairs, and day-to-day tasks to keep the practice running smoothly while delivering excellent service in line with our values.

Qualifications

• Experience in customer service.
• Professional attitude and presentation.
• Excellent attention to detail.
• Strong communication skills.
• Proficiency with cloud-based systems.

Responsibilities

• Timely answering of incoming phone calls.
• Efficient acknowledgement and processing of patients and customers on arrival.
• Process patient purchases and payments.
• Provide education materials to patients about eye care and eyewear.
• Respond to email and website contact within 24 hours.
• Deal with queries, refer to Dispensing, Clinical, Technical and Admin staff.
• Optical pre-testing and post-testing.
• Support of Contact Lens and Clinical Assistants.
• Minor repairs, document scanning, ACC and Contact Lens Express processing.

Skills

Customer service

Phone & front desk

Communication skills

Computer literacy

Attention to detail

Time management

Organisational skills

Tools

Microsoft 365

Job description

Rose Optometry in Hamilton, NZ, is seeking a part-time customer service assistant to warmly welcome patients, answer calls, schedule appointments, process purchases, and provide helpful information about eye care and eyewear.

You will support optical pre- and post-testing, contact lens administration, minor repairs, and day-to-day tasks to keep the practice running smoothly while delivering excellent service in line with our values.