Op Shop Manager / Christchurch

SPCA; Christchurch; Vor Ort; NZD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Paid birthday leave

Employee discounts

Wellness support

Professional development

Purpose-driven organisation

Zusammenfassung

SPCA Christchurch seeks an Op Shop Manager to lead a busy store, combining retail skills with volunteer leadership. You will drive sales, manage stock and pricing, and create a welcoming shopper experience while supporting the SPCA mission for animals in need.

You will oversee donations, merchandising, and staff/volunteer development, aiming to maximise community impact and store performance in a values-driven environment.

Qualifikationen

• Experience in retail management and store supervision.
• Proven track record of achieving sales budgets and KPIs.
• Ability to lead, train and support a diverse volunteer team.
• Strong customer service and communication skills.
• A focus on merchandising, pricing and stock turnover.
• Cash handling, banking and financial reporting accuracy.

Aufgaben

• Drive sales, achieve budgets and KPIs, and use store results to identify opportunities for improvement.
• Lead, support and develop volunteers; build a positive team culture focused on service and store goals.
• Manage volunteer rosters, induction and ongoing training to ensure reliable shop coverage.
• Create appealing displays, window presentations and in-store promotions to encourage purchases and repeat visits.
• Oversee sorting, pricing and rotation of donated goods to maximise sales and keep stock fresh.
• Maintain accurate cash handling, banking, stock records and financial reporting.

Kenntnisse

Retail management

Store supervision

Sales targets

Budgets & KPIs

Team leadership

Customer service

Merchandising

Cash handling

Banking & reporting

Organisation

Tools

Microsoft Word

Excel

POS systems

Jobbeschreibung

TURN YOUR PASSION FOR RETAIL INTO A DIFFERENCE FOR ANIMALS

As an Op Shop Manager at SPCA, you’ll combine your retail skills and people leadership to run a successful store that raises vital funds for animals in need. From creating inviting displays to inspiring your team and driving sales, you’ll help turn donated goods into better outcomes for animals.

• Permanent - Full-time
• Tuesday to Saturday 40hrs per week

ABOUT THE ROLE

You’ll take ownership of the day-to-day running of the shop, creating a welcoming experience for customers, donors and volunteers while delivering strong retail results.

Working alongside your volunteer team, you’ll keep the shop well stocked and beautifully presented, manage donations and pricing, and identify opportunities to grow sales. You’ll be hands-on across all aspects of the store, balancing commercial priorities with a supportive team environment and strong community connections.

Key responsibilities include:

• Driving sales, achieving budgets and meeting KPIs, using store results to identify opportunities and take action to improve performance.
• Confidently using email, Microsoft Word, Excel and POSsystems to manage store communications, administration, reporting and sales transactions
• Leading, supporting and developing your volunteers, building a positive team culture focused on customer service and achieving store goals.
• Managing volunteer rosters, induction and ongoing training to support reliable shop coverage.
• Creating appealing merchandise displays, window presentations and in-store promotions that encourage purchases and repeat visits.
• Overseeing the sorting, quality checking, pricing and rotation of donated goods to maximise sales and maintain a fresh, well-stocked shop.
• Managing cash handling, banking, stock records and financial reporting accurately and in line with SPCA procedures.
• Building relationships with customers, donors and local businesses to grow community support for the shop.
• Maintaining a clean, safe and welcoming environment for everyone who visits or works in the store.
• Working with your Retail Area Manager on store priorities, promotions and improvements.

ABOUT YOU

You’re a practical, motivated retailer who enjoys leading people and taking ownership of store performance. You understand how great customer service, thoughtful merchandising and effective stock management contribute to sales, and you’re comfortable working towards budgets and targets.

You’ll bring a friendly, adaptable approach and enjoy working with people from all walks of life. Whether you’re supporting a volunteer, helping a customer find a treasure or sorting a new delivery of donations, you’re happy to roll up your sleeves and get involved.

You’ll bring:

• Retail management experience, including store supervision or management.
• A track record of driving sales and working towards budgets and KPIs.
• Experience leading and coordinating a diverse team, with the ability to motivate, train and support others.
• Strong customer service and communication skills, with a calm, respectful approach to resolving concerns.
• An eye for merchandising, pricing and opportunities to improve stock turnover.
• Confidence with cash handling, banking and financial reporting.
• Sound computer skills, including email and Microsoft Office.
• Strong organisation and the ability to prioritise competing demands.
• A commitment to SPCA’s mission and the flexibility to support the needs of the shop.

SPCA PURRRKS

To support you in your role and beyond, we offer:

• Paid birthday leave, because your special day deserves to be yours!
• Exclusive employee discounts, benefits and retail offers.
• Access to 24/7 confidential wellness support.
• Opportunities for professional development and career growth.
• The opportunity to contribute to a collaborative, purpose-driven organisation working towards better outcomes for animals.

We value diversity and welcome applicants from all backgrounds. All candidates must have the legal right to work in New Zealand.