Customer Service Banker- Casual

Bank of New Zealand; Christchurch; On-site; NZD 30,000 - 36,000; Part time

Job summary

Bank of New Zealand (BNZ) is looking for a Casual team member in Christchurch. You’ll be the first point of contact for customers on the branch floor, engaging them with a friendly approach and assisting with everyday banking needs.

This casual role offers flexibility with no guaranteed hours, reporting to the Senior Partner, and opportunities to learn banking skills in a fast-paced environment.

Qualifications

• Experience in customer service or frontline roles preferred.
• Ability to listen actively and engage with customers to understand needs.

Responsibilities

• Engage with customers on the branch floor in a warm, friendly manner.
• Process customer transactional banking needs.
• Update customers' personal details and identification.

Skills

Customer service

Engaging with customers

Job description

Worker Type:

Casual

Here at BNZ, it’s about more than just banking. We work together in an agile, energising environment to create innovative solutions though our promise “If you can imagine a better future, let’s find a way.”

We support wellbeing and casual roles are all about flexibility. No two days are the same.

MōteTūranga| About the Role

As a Casual,you’llthe first point of contact for our customers on the branch floor, therefore your ability to engage and listen to customers will be essential.

Please note that being a Casual employee, there are no guaranteedminimumhours of work and regular pattern of work.

You’llreport to the Senior Partner, andhere’swhat they had to say about working as a Casual for BNZ:

What are 5dayto day tasks the person in this role will complete?

• Engage with customers in a warm friendly manner with a big smile

• Processing customer transactional banking needs

• Updating customers personal details and identification

• Assistwith general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals

• Help educate our customers on our online platforms,toolsand digital solutions

What is the most exciting thing about this opportunity?

Ifyou’reinterested in a career in Banking, this could be your place to start! However, this is casual employment, therefore there are no guaranteedminimumhours of work and regular pattern of work.But no two days are the same for ourCasualsandyou’llhave the opportunity to learn and grow your skills in Banking.

What attributes will this person havein order tobe successful?

What’smost important in this role is a genuine desire to help customers, providing them with thevery bestservice. Banking experience is notrequired, we can teach you the banking side of the role, but you will havepreviouscustomer service experience and ideally within a fast-paced environment.You’lldeal with a variety of enquires from a wide range of customers, soyou’llneed to bring a can-do attitude, resilience and logical approach to problem solving.

• You’llenjoy helping tāngata (people), delivering an amazing experience to customers

• A keen eye for detail that ensures transactions are completed efficiently and accurately

• Resilience, self-motivationand lots of energy

• Ability to multi-task, highly adaptable to change and proactive

• You’llreally get to know the locals, so the ability to build lasting relationships with both team members and customers is essential

What is the tīma(team) culture and environment like?

We area very supportiveand inclusivetīma, where we encourage each other to be the best every day.You’llwork with so many awesome tāngata (people), and what connects us is our passion for delivering exceptional customer service.

Nau Mai kitePēkeo Aotearoa | Come to the Bank of New Zealand

This is an exciting opportunityto join us! We’re bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you’re ready tojoin a fun organisation where we are proud of our culture and how we are helping New Zealander’s to ‘Find their way’,

Ehara taku toa i te toa takitahi, whenuahe toa takitin” - Success is not the work of an individual, but the work of many.”

Closing Date: 09 November 2026

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.