Security Officer

Auckland Council Group; Auckland; Presencial; NZD 60.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Living Wage starting rate

Full training provided

Descripción de la vacante

Tātaki Auckland Unlimited (TAU) is Auckland's cultural, events and destination agency. As a Security Officer, you will help keep iconic venues safe and welcoming while delivering high customer service.

You will monitor security needs across TAU venues, supported by a supervisor, control officers, and patrols. The role emphasizes preparedness and ongoing staff development to improve visitor experiences.

Formación

• Customer service focus and professional conduct.
• Ability to stay calm and make sound decisions in busy environments.
• Willingness to complete necessary security training and certifications.

Responsabilidades

• Maintain a safe and healthy workplace and respond to incidents.
• Provide visible, professional security support with strong customer service.
• Collaborate with internal teams and external partners to protect venues and assets.
• Complete all training requirements online and in person for the role.
• Work on shift following SOPs and guidance from the control centre.

Conocimientos

Customer service

Calm under pressure

Teamwork

Roster flexibility

NZ driver license

Physical fitness

COA advantageous

Security qualification

Educación

NZQA National Certificate in Security (Level 3) or equivalent

Descripción del empleo

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Full-time permanent opportunities with the security team at Tātaki Auckland Unlimited.
Permanent, full-time role with a Living Wage starting rate, and full training provided
Work across Auckland’s most iconic venues and events

Tātaki Auckland Unlimited (TAU) is Tāmaki Makaurau Auckland’s cultural, events and destination agency. It is an Auckland Council-controlled organisation that works to make Auckland a vibrant place to live and visit, through events, experiences and taonga (treasures).

As a Security Officer, you’ll play a key role in keeping some of Auckland’s most recognisable venues safe, welcoming, and well managed. Working across TAU venues and ancillary locations, you’ll help protect people, assets, and facilities while delivering a consistently high standard of customer service to visitors, event staff, and stakeholders.

The security officer role is responsible for ensuring that they provide excellent customer service to visitors and stakeholders to improve their experience at our venues. Our security approach focuses on preparedness, readiness, and the ongoing development of our people.

On a day-to-day basis, you will monitor and facilitate the operational security needs of a specified area or team, as set out by the roster. You will also be supported each shift by a supervisor from the communication centre, control officers, and patrol officers.

Key responsibilities include:

• Maintaining a safe and healthy workplace and responding appropriately to incidents
• Providing visible, professional security support with a strong customer service focus
• Supporting TAU’s reputation through professional conduct and sound judgement
  Working collaboratively with internal teams and external partners
• Completing all ongoing training requirements both online and in person, defined for this role.
• Work effectively on shift, following standard operating processes (SOPs) and/or under direction from the communication centre as required.

We’re aiming to fill these roles quickly, so please expect a fast turnaround once you’ve submitted your application. As you move through the process, we’ll be looking for prompt responses and a proactive attitude, especially when it comes to completing checks and onboarding documents. Don’t worry though; we’ll be here to support you every step of the way!

What matters most to us is your positive attitude, professionalism, and willingness to learn. If you’re reliable, customer-focused, and take pride in doing the right thing, we’ll provide the training and support to help you succeed.

You’ll also bring:

• A positive, professional attitude with a strong customer service focus
• The ability to stay calm, communicate clearly, and make sound decisions in busy environments
• A team-focused approach and confidence working with others in demanding situations
• Availability to work on a rotating roster including weekend and public holidays
• A full, clean New Zealand driver licence
• The ability to meet the physical requirements of the role, including standing and walking for extended periods across large venues
• A Certificate of Approval (COA) is advantageous
• NZQA National Certificate in Security (Level 3) or equivalent experience, or willingness to complete

You’ll be joining a team with a passion for delivering exceptional safety and security services across all our venues while engaging in and being part of a rich culture and environment with a wide array of stakeholders to engage with and bring on a journey.

You will also have access to a range of fantastic Tātaki Auckland Unlimited benefits and a range of other partnership discounts! We are committed to diversity and have a culture built on trust and valuing individual and collective contributions.

Pay rate: 60 – 65k

Application closes: Thursday 18th Nov at 11.59PM

We may close this vacancy early if we receive sufficient applications for the roles. Therefore, if you are interested, please submit your application as early as possible.

This role is deemed Safety Sensitive, and as such applicants will be required to undergo a drug test prior to commencing employment.

Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Employees in receipt of salary protection and/or on the predecessor Tātaki Auckland Unlimited terms and conditions of employment, please note that the salary protection and/or predecessor Tātaki Auckland Unlimited terms and conditions, including relocation, apply to your current position. Should you change to a new position (other than any secondment) you will be issued with a new employment letter of offer with current Auckland Unlimited terms and conditions.

Tātaki Auckland Unlimited is part of the Auckland Council whānau, responsible for Auckland Live, Auckland Zoo, Auckland Conventions, Auckland Art Gallery Toi o Tāmaki, New Zealand Maritime Museum, Auckland Stadiums, and many of the festivals and events that make Auckland a great place to live and visit.

Our people are driven by passion and a sense of service to Aucklanders. What we share is our love of Tāmaki Makaurau Auckland and our passion about the work we each do to make it a dynamic and exciting place.

Each part of Tātaki is important, but when we come together, we bind into something more powerful than the sum of our parts. We all work in partnership with each other and our delivery partners, to make Tāmaki Makaurau a vibrant place where everyone can thrive.