CSA - New Vehicle Preparation - Wiri

Scania; Papakura; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Annual bonus scheme

Subsidised medical insurance

Dynamic, inclusive workplace

Supportive, friendly team environment

Focus on digitalisation, autonomous/EV

Career development opportunities

Job summary

Scania NZ is seeking an experienced NVP Customer Service Advisor to join our New Vehicle Preparation team in New Zealand. You will coordinate parts planning and procurement, manage supplier relations, and ensure timely delivery of parts to support production and customer commitments.

You’ll leverage knowledge of heavy vehicles and logistics to optimize stock availability, quotations, and inventory performance, while delivering outstanding customer service and operating with excellence in mind.

Qualifications

• Strong knowledge of transport, automotive, heavy vehicle, or parts industry.
• Experience dealing with suppliers, purchasing, inventory and logistics processes.
• Technical understanding of heavy vehicles, workshop operations or aftermarket support.
• Strong communication and stakeholder management skills.
• Excellent planning, organisation and problem-solving capability.
• Proactive mindset with a passion for customer service and operational excellence.

Responsibilities

• Help deliver Scania's new trucks to customers.
• Prepare and coordinate parts planning and procurement for deliveries.
• Coordinate stock availability and support quotations for production.
• Monitor inventory performance to ensure right parts are available on time.

Skills

Parts industry knowledge

Supplier & logistics experience

Heavy vehicles understanding

Communication skills

Planning & problem-solving

Proactive mindset

Job description

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Join our NVP Wiri team & showcase your technical, parts interpretation & customer skills. Vehicle/transport industry exp preferred

Job Responsibilities

Help deliver Scania's new trucks to our customers.

We are looking for an experienced and proactive NVP Customer Service Advisor to join our New Vehicle Preparation team.

This role plays a critical part in preparing new Scania vehicles for delivery, coordinating customer service, workshop activities, suppliers, compliance requirements, and most importantly, parts planning and procurement.

A significant portion of the role involves managing parts demand, sourcing components from local and global suppliers, coordinating stock availability, supporting quotations, monitoring inventory performance, and ensuring the right parts are available at the right time to support production.

We are looking for someone with:

• Strong knowledge of the transport, automotive, heavy vehicle, or parts industry
• Experience dealing with suppliers, purchasing, inventory and logistics processes
• Technical understanding of heavy vehicles, workshop operations or aftermarket support
• Strong communication and stakeholder management skills
• Excellent planning, organisation and problem-solving capability
• A proactive mindset with a passion for customer service and operational excellence

This is an excellent opportunity for a senior parts advisor, workshop administrator, service advisor, logistics coordinator or transport-industry professional looking to play a key role within Scania's national NVP operation.

Join us and help deliver the best customer experience in the industry.

Life at Scania

At Scania, we are proud to be a global leader in sustainable transport solutions, recognised for our innovation, quality, and strong customer focus We are committed to shaping the future of mobility through smart technologies, tailored services, and a drive for excellence

Our people are at the heart of everything we do When you join Scania, you become part of a supportive and inclusive team guided by our core values: Customer First, Respect, Team Spirit, Responsibility, and Elimination of Waste

We believe our success is driven by one unique resource—you

What we can offer you

• Eligibility for our annual company bonus scheme
• Subsidised medical insurance to support your wellbeing
• A dynamic, inclusive workplace where you’ll feel part of the team from day one
• A supportive, friendly, and fun environment where people enjoy what they do
• The chance to be part of something bigger – we’re focused on innovation in digitalisation, autonomous vehicles, electrification, and sustainability
• A growing company with real opportunities for career development and progression

Applicants must have full New Zealand working rights

Employment is subject to satisfactory pre-employment checks, including medical and background screening

Scania is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed