Customer Operations Lead | BRM Team & Onboarding

Big Chill Distribution; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

Dataprint is seeking a Customer Operations Manager to lead a BRM team and coordinate between customers, BRMs and internal teams. You’ll ensure visibility of upcoming work, clear responsibilities, and early issue detection to keep customer commitments on track.

You’ll bring strong people leadership, excellent coordination, and a solutions-focused mindset to manage multiple moving parts and support growth.

Qualifications

• Experience leading a small customer-facing team.
• Strong coordination across multiple functions and priorities.
• Proven relationship-building and communication skills.

Responsibilities

• Lead, support and develop the BRM team to manage customer portfolios.
• Maintain visibility of upcoming work, priorities, deadlines and dependencies.
• Coordinate Sales, Onboarding, Operations, Production, Data and Finance to keep commitments.
• Onboard new customers and ensure a smooth transition to ongoing account management.
• Advance hub of customer data using HubSpot and ensure accuracy of records.
• Identify customer risks early and assemble the right people to resolve them.
• Foster proactive relationships and spot opportunities to support customers.
• Improve processes as the business evolves.

Skills

People management

Coordination

Attention to detail

Relationship management

CRM systems experience

Tools

HubSpot

Job description

Dataprint is seeking a Customer Operations Manager to lead a BRM team and coordinate between customers, BRMs and internal teams. You’ll ensure visibility of upcoming work, clear responsibilities, and early issue detection to keep customer commitments on track.

You’ll bring strong people leadership, excellent coordination, and a solutions-focused mindset to manage multiple moving parts and support growth.