Customer Operations Lead: Orchestrating Seamless Relationships

Shred-X; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

Dataprint in New Zealand is seeking a Customer Operations Manager to lead a small BRM team and align customer relationships with internal functions. You will coordinate across Sales, Onboarding, Operations, Production, Data and Finance to keep commitments on track and ensure smooth transitions for new customers.

You’ll drive visibility of upcoming work, manage priorities, and use HubSpot to keep customer information up to date, supporting proactive risk management and strong relationships.

Qualifications

• People management experience and the ability to lead a small team.
• Excellent coordination and organisational skills.
• Strong attention to detail and follow-through.
• Top-tier relationship and communication skills.
• Confidence working across different teams and priorities.
• Ability to pivot when circumstances change without losing sight of deliverables.
• Experience using CRM systems, HubSpot a bonus.
• Good judgement and discretion with confidential information.
• Collaborative, positive and solutions-focused approach.

Responsibilities

• Lead, support and develop our BRM team, helping them manage their customer portfolios proactively.
• Keep visibility across upcoming customer work, priorities, deadlines and dependencies.
• Coordinate across Sales, Onboarding, Operations, Production, Data and Finance to keep customer commitments on track.
• Play a key role in onboarding new customers and ensuring a smooth transition into ongoing account management.
• Drive effective use of HubSpot, keeping customer information, activity and actions accurate and visible.
• Identify customer risks and issues early and bring the right people together to resolve them.
• Support strong, proactive customer relationships and identify opportunities to better support existing customers.
• Help improve processes and ways of working as the business evolves.
• Handle sensitive customer and commercial information with confidentiality and discretion.

Skills

People management

Coordination

Attention to detail

Relationship skills

Cross-team collaboration

Prioritisation

Tools

HubSpot

Job description

Dataprint in New Zealand is seeking a Customer Operations Manager to lead a small BRM team and align customer relationships with internal functions. You will coordinate across Sales, Onboarding, Operations, Production, Data and Finance to keep commitments on track and ensure smooth transitions for new customers.

You’ll drive visibility of upcoming work, manage priorities, and use HubSpot to keep customer information up to date, supporting proactive risk management and strong relationships.