Customer Lead

P and L Limited; Hamilton; On-site; NZD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Incentive structure

Ongoing training

Career growth opportunities

Collaborative team environment

Job summary

Spark Business Hub Greater Waikato in the Waikato region seeks a Customer Lead to build and maintain strong relationships with new and existing business customers, supporting telecom, cloud, cyber security, mobility and digital solutions.

You will identify opportunities to improve connectivity and productivity, manage customer enquiries throughout the journey, and generate new business through networking and community engagement.

Qualifications

• Strong communication and relationship-building skills.
• Passion for customer service and sales.
• Ability to identify opportunities and create value for customers.
• Confident engaging with business owners and decision makers.
• Organised with good time management and a proactive attitude.
• Experience in sales, customer service, retail, telecommunications, or business development is advantageous.

Responsibilities

• Build and maintain strong relationships with new and existing business customers.
• Identify opportunities to help customers improve connectivity, productivity and digital capabilities.
• Manage customer enquiries and provide outstanding service throughout the journey.
• Generate new business opportunities through networking, referrals and community engagement.
• Collaborate with internal teams and technology partners to deliver innovative solutions.
• Support local marketing initiatives, events and business networking across Waikato.
• Maintain accurate customer records and sales activity in CRM systems.

Skills

Relationship building

Sales mindset

Customer service

Networking

Time management

Positive attitude

Tools

CRM systems

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

As a Customer Lead, you will build and maintain strong relationships with new and existing business customers, identify opportunities to help customers improve their connectivity, productivity, and digital capabilities, and manage customer enquiries throughout the customer journey. You'll work alongside a passionate team supporting small and medium-sized businesses throughout the Waikato region with telecommunications, cloud, cyber security, mobility, and digital solutions.

Key responsibilities

• Build and maintain strong relationships with new and existing business customers.
• Identify opportunities to help customers improve their connectivity, productivity, and digital capabilities.
• Manage customer enquiries and provide outstanding service throughout the customer journey.
• Generate new business opportunities through networking, referrals, and community engagement.
• Work closely with internal teams and technology partners to deliver innovative solutions.
• Support local marketing initiatives, events, and business networking opportunities across the Waikato region.
• Maintain accurate customer records and sales activity through CRM systems.

About you

• Strong communication and relationship-building skills.
• A passion for customer service and sales.
• The ability to identify opportunities and create value for customers.
• Confidence engaging with business owners and decision makers.
• Strong organisational and time management skills.
• A positive attitude and willingness to learn.
• Previous experience in sales, customer service, retail, telecommunications, or business development would be an advantage.
• Competitive salary plus incentive structure.
• Ongoing training and professional development.
• Career growth opportunities within a leading technology business.
• A fun, supportive, and collaborative team environment.
• Exposure to the latest business technology and digital solutions.
• Opportunities to engage with the local Waikato business community through networking and sponsorship events.

About us

Spark Business Hub Greater Waikato is passionate about helping Waikato businesses succeed through technology. Our team works closely with local organisations, business associations, community groups, and customers to deliver innovative solutions that help businesses thrive.