Customer Growth Strategist

westpacnz; Auckland; On-site; NZD 150,000 - 210,000; Full time

Job summary

Westpac New Zealand seeks a Customer Growth Lead for Consumer Banking & Wealth to translate insights into actionable growth strategies. You will connect customer, behavioural and channel data to identify opportunities and drive engagement, retention and revenue across CBW.

You will collaborate with Product, Marketing, Digital, Data & AI, Finance, Risk and frontline channels, leading initiatives, building business cases and delivering executive-ready recommendations that translate into real

Qualifications

• Curious about customers and understanding the why behind behaviours.
• Ability to connect data trends with commercial opportunities and strategy.
• Proven experience in customer growth, engagement, analytics or lifecycle management.
• Strong communication to influence senior stakeholders and tell data-driven stories.

Responsibilities

• Translate insights into actions that drive growth for Consumer Banking & Wealth.
• Lead test-and-learn initiatives and build compelling business cases.
• Present executive-ready recommendations and measure outcomes.
• Collaborate across Product, Marketing, Digital, Data & AI, Finance and Risk.

Skills

Customer growth

Analytics

Lifecycle management

Personalisation

Stakeholder management

Education

Bachelor's degree

Job description

Westpac New Zealand seeks a Customer Growth Lead for Consumer Banking & Wealth to translate insights into actionable growth strategies. You will connect customer, behavioural and channel data to identify opportunities and drive engagement, retention and revenue across CBW.

You will collaborate with Product, Marketing, Digital, Data & AI, Finance, Risk and frontline channels, leading initiatives, building business cases and delivering executive-ready recommendations that translate into real