Growth Architect: Customer Engagement & Retention

Westpac New Zealand Limited; Auckland; Hybrid; NZD 120,000 - 160,000; Full time

Job summary

Westpac New Zealand Limited is seeking a Customer Growth Lead in Auckland to shape how Consumer Banking & Wealth grows, engages and retains customers. You will connect customer, behavioural and channel insights to identify opportunities for growth and collaborate across teams to implement initiatives with measurable impact.

You will lead test-and-learn programs, build business cases and provide executive-ready recommendations to translate ideas into real outcomes for customers and the business.

Qualifications

• Proven experience in customer growth, engagement or lifecycle management.
• Strong analytical skills and ability to tell data-driven stories.
• Experience in banking or financial services is advantageous.

Responsibilities

• Lead customer growth initiatives across Consumer Banking & Wealth.
• Translate insights into practical strategies and actions.
• Influence senior stakeholders and build compelling business cases.

Skills

Customer growth

Analytics

Stakeholder influence

Data storytelling

Lifecycle management

Tools

CRM systems

Excel

Job description

Westpac New Zealand Limited is seeking a Customer Growth Lead in Auckland to shape how Consumer Banking & Wealth grows, engages and retains customers. You will connect customer, behavioural and channel insights to identify opportunities for growth and collaborate across teams to implement initiatives with measurable impact.

You will lead test-and-learn programs, build business cases and provide executive-ready recommendations to translate ideas into real outcomes for customers and the business.