Customer Experience Specialist – Lending & Growth

Avanti Finance Group; Auckland; Ibrido; NZD 50.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

KiwiSaver employer contributions

Gym and wellness facilities

Volunteer day programme

Fresh fruit in the office

Descrizione del lavoro

Avanti Finance is seeking a Customer Service Specialist in Auckland, NZ. You will be the voice for customers across phone, email and in-person interactions, guiding them through inquiries, settlements and arrears while keeping records accurate and aligned with policies.

Join our Operations and Collections team to build lasting customer relationships, handle diverse tasks, and contribute to community initiatives.

Competenze

• Experience in a similar customer service, call centre or collections role (ideally 2+ years)
• Excellent communication skills, written and verbal
• A knack for handling difficult conversations with calm and care

Mansioni

• Handle inbound customer contact across phone, face-to-face, letter and email - from general enquiries to small arrears, settlements and lending questions
• Spot lending opportunities for existing customers to build genuine long-term relationships
• Make outbound calls to collect low-level arrears
• Keep customer service documentation accurate and in line with our policies and procedures
• Support post-settlement admin - including registration/discharge of loan securities and financial functions such as reversals, refunds and write-downs
• Pitch in on reception duties when needed

Conoscenze

Customer service

Call centre experience

Financial services

Strumenti

Computer skills

Descrizione del lavoro

Avanti Finance is seeking a Customer Service Specialist in Auckland, NZ. You will be the voice for customers across phone, email and in-person interactions, guiding them through inquiries, settlements and arrears while keeping records accurate and aligned with policies.

Join our Operations and Collections team to build lasting customer relationships, handle diverse tasks, and contribute to community initiatives.