Customer Experience & Outages Coordinator

Aotearoa New Zealand Association of Social Workers; Te Awamutu; On-site; NZD 52,000 - 70,000; Full time

Job summary

Waipā Networks is seeking a Customer Experience Specialist for a 12-month term to help customers, coordinate information and keep communication flowing across the business. You’ll handle calls, emails and inquiries, work with network and operations teams, and ensure clear, timely information while adapting to changing priorities.

If you enjoy problem solving and teamwork, this role may suit you. Join a community-focused team delivering essential local services and supporting customers through

Qualifications

• Two years’ experience in an administrative, coordination or customer-focused role.

Responsibilities

• Provide first-line customer support by phone, email, Messenger and in person.
• Respond to customer enquiries, complaints and service issues with professionalism and care.
• Coordinate planned power outage communications and customer notifications.
• Support administration for new connections, metering and outage reporting.
• Maintain accurate customer and operational records across systems.

Skills

Administrative experience

Coordination

Customer service

Communication

Job description

Waipā Networks is seeking a Customer Experience Specialist for a 12-month term to help customers, coordinate information and keep communication flowing across the business. You’ll handle calls, emails and inquiries, work with network and operations teams, and ensure clear, timely information while adapting to changing priorities.

If you enjoy problem solving and teamwork, this role may suit you. Join a community-focused team delivering essential local services and supporting customers through