Customer Resolution & Experience Specialist — 5 Weeks Leave

PowerNet; Invercargill City; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration

5 weeks annual leave

Fully subsidised Southern Cross health

Death & Disability Insurance

Health & wellbeing programme

Professional development opportunities

Relocation Benefits

Job summary

PowerNet in New Zealand is seeking a Customer Resolution Advisor to understand concerns, investigate issues, and provide fair, timely solutions. You will build trust with customers and support continuous service improvement. Role flexibility allows base in Invercargill, Queenstown or Balclutha.

You’ll work to resolve inquiries, coordinate with stakeholders, and contribute to improving customer experience and service delivery while upholding integrity and professionalism.

Qualifications

• Excellent communication skills and proven ability to prioritise conflicting demands.
• Strong analytical skills to clearly define the issue you are trying to solve.
• At least two years’ experience in a customer-facing role, with a strong focus on delivering positive customer outcomes.
• To be adaptable, resilient, and comfortable working in a changing environment.
• A person of integrity who demonstrates professionalism and respect in every interaction.

Responsibilities

• Manage and resolve customer enquiries and complaints with professionalism, and efficiency.
• Investigate complex customer issues and coordinate solutions with a range of internal and external stakeholders.
• Conduct root cause analysis to identify underlying issues and opportunities for improvement.
• Analyse customer feedback, complaint data, and trends to support continuous improvement initiatives.
• Build strong working relationships across the business to ensure positive customer outcomes.
• Support projects and initiatives aimed at enhancing customer experience and service delivery.

Skills

Communication

Analytical skills

Customer-facing experience

Education

Diploma in Customer Service, Business Management, Communications or equivalent

Job description

PowerNet in New Zealand is seeking a Customer Resolution Advisor to understand concerns, investigate issues, and provide fair, timely solutions. You will build trust with customers and support continuous service improvement. Role flexibility allows base in Invercargill, Queenstown or Balclutha.

You’ll work to resolve inquiries, coordinate with stakeholders, and contribute to improving customer experience and service delivery while upholding integrity and professionalism.