Customer Experience Representative

New Zealand Government; Whanganui, Auckland; Hybrid; NZD 48,000 - 62,000; Full time

Benefits offered by this job

Life cover up to $300,000

Discounted insurances

Free will services

Mortgage broker services

Job summary

New Zealand Defence Force is seeking a Customer Experience Representative to support NZDF personnel through timely, accurate, customer-centred shared services. You will liaise across units and levels, multitask effectively, and contribute to a high level of customer satisfaction at both local and national levels.

You will join a diverse, supportive team within the Defence Shared Services Group, with opportunities to improve processes and deliver value to the NZDF whānau.

Qualifications

• Strong foundation in customer service and administration skills.
• Proven interpersonal skills, with an ability to tailor communication as required.
• Excellent written and oral communication skills.
• Demonstrated time management and organisational skills.
• An ability to self-manage.

Responsibilities

• Provide timely, accurate customer-centred shared services to NZDF personnel.
• Liaise across units and levels to deliver high level of customer satisfaction.

Skills

Customer service

Administration

Interpersonal skills

Written and oral communication

Time management

Self-management

Job description

Mō te tūnga | About the role

Our Ohakea team is expanding, and we are looking for customer-focused professionals to join us in a dynamic and varied Customer Experience Representative role. Every day is different, as you support NZDF personnel by providing timely, accurate and customer-centred shared services. You will liaise and assist across a range of units and levels within the organisation, effectively and efficiently multitasking to deliver a high level of customer satisfaction. As part of the Defence Shared Services Group (DSSG), you will contribute to services delivered through a mix of local and national teams: Local services provide on-site, situationally tailored support to camps and bases, including functions such customer supporting, housing, amenities, medals, fleet and driver-related services. National services deliver nationally consistent support across New Zealand, including areas such as travel, claims and expenses, leave centres and posting assistance. You will be supported by an inclusive and experienced Customer Services Manager and be part of a team who are passionate about the work they do and proud of the service they provide to the NZDF whānau. Applications may be reviewed upon receipt. It is advised to apply early to avoid disappointment, as this role may close ahead of time due to a high volume of applicants.

Ngā pūkenga me ngā wheako | Skills and Experience

It's important in this role to bring a real sense of value to the relationships you build and the networks you create. You'll have an eye for continuous improvement and be comfortable in tabling ideas for discussion.

• Strong foundation in customer service and administration skills.
• Proven interpersonal skills, with an ability to tailor communication as required.
• Excellent written and oral communication skills.
• Demonstrated time management and organisational skills.
• An ability to self-manage.

Nōu te rourou | What's in it for you

Your skills and dedication deserve recognition, and NZDF delivers with competitive pay matched to your experience.

• fully funded life cover of up to $300,000 and critical illness protection.
• Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community.
• Get expert financial guidance and mortgage broker services.

Find all our benefits and more on the Force 4 Families website.

NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all - irrespective of gender, ethnicity, ability, age, or family dynamics - NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives.