Customer Experience Representative

New Zealand Defence Force; Waitakere Ranges; On-site; NZD 52,000 - 72,000; Full time

Benefits offered by this job

Life insurance

Critical illness protection

Discounted insurances

Free will services

Mortgage guidance

Job summary

New Zealand Defence Force, based at RNZAF Base Auckland, Whenuapai, seeks a Customer Experience Representative to deliver timely, accurate shared services for NZDF personnel. You will liaise across units and manage multiple tasks to ensure high customer satisfaction.

The role emphasizes excellent communication, strong administration skills, and the ability to self-manage in a dynamic team environment. A NZ driver’s licence and eligibility for security clearance are required.

Qualifications

• A strong foundation in customer service and administration.
• Proven interpersonal communication skills.
• Excellent written and oral communication skills.
• Demonstrated time management and organisational skills.
• Ability to self-manage.
• Cash handling experience is advantageous.
• Full clean NZ driver’s licence required.
• Citizenship or permanent residency in NZ or a Five Eyes country for 10 years.

Responsibilities

• Support NZDF personnel by providing timely, accurate, customer-centred shared services.
• Liaise and assist across units and levels within the organisation to deliver services.
• Multitask effectively to maintain a high level of customer satisfaction.
• Contribute to local and national services including travel, expense claims and leave centres.

Skills

Customer service

Administration

Interpersonal skills

Written communication

Verbal communication

Time management

Organisational skills

Self-management

Cash handling

NZ driver’s licence

Security clearance

Job description

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New Zealand Defence Force – Waitakere, North Island

Our Whenuapai team is expanding, and we are looking for customer-focused professionals to join us in a dynamic and varied Customer Experience Representative role. Every day is different, as you support NZDF personnel by providing timely, accurate and customer-centred shared services.

You will liaise and assist across a range of units and levels within the organisation, effectively and efficiently multitasking to deliver a high level of customer satisfaction.

As part of the Defence Shared Services Group (DSSG), you will contribute to services delivered through a mix of local and national teams:

Local services provide on-site, situationally tailored support to camps and bases, including functions such as, housing, amenities, medals, registry, mail services and Imprest.

National services deliver nationally consistent support across New Zealand, including areas such as travel, expense claims, and leave centres and posting assistance.

You will be supported by an inclusive and experienced Customer Services Manager and be part of a team who are passionate about the work they do and proud of the service they provide to the NZDF whānau.

This role is based at RNZAF Base Auckland, Whenuapai.

It’s important in this role to bring a real sense of value to the relationships you build and the networks you create. You’ll have an eye for continuous improvement and be comfortable in tabling ideas for discussion.

You will also have:

• A strong foundation in customer service and administration skills.
• Proven interpersonal skills, with an ability to tailor communication as required.
• Excellent written and oral communication skills.
• Demonstrated time management and organisational skills.
• An ability to self-manage.
• It would be advantageous if you have had cash handling experience.
• You will also need a full clean NZ drivers’ licence.
• For these specific Whenuapai based roles, for you to be able to obtain the necessary security clearance, we do require you to be a citizen or permanent resident of New Zealand or a five eyes country for a minimum of 10 years.

Nōu te rourou | What's in it for you

• Your skills and dedication deserve recognition, and NZDF delivers with competitive pay matched to your experience.
• Safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection.
• Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community.
• Get expert financial guidance and mortgage broker services.
• Find all our benefits and more on the Force 4 Families website.

NZDF champions diversity and inclusivity, valuing every member and fuelling their success.

We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence.

With an open door to all – irrespective of gender, ethnicity, ability, age, or family dynamics – NZDF offers a flexible, empowering work environment.

Join us in shaping a brighter future, where everyone thrives.