Customer Experience & Operations Lead

Woolworths Supermarkets; Blenheim; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Team discounts

Sonder support

Global career opportunities

Job summary

Woolworths Supermarkets New Zealand is seeking a customer experience leader to champion service excellence across our stores. You will partner with the Team Leader and swarm to drive efficiency while upholding guidelines and safety.

With 185 stores and 20,000 team members, we offer opportunities to influence service delivery and support a diverse Kiwi shopping experience. Join a friendly, energetic culture that values ideas, collaboration, and a proactive attitude, helping three million New

Qualifications

• Experience delivering great customer service across multiple touchpoints.
• Proven ability to lead and train a team.
• Ability to follow policies and guidelines.
• Strong communication and collaboration with stakeholders.
• Willingness to work weekend shifts and one evening per week.

Responsibilities

• Look after the checkouts and cash office.
• Monitor all customer service areas such as entry gates, trollies, baskets, lotto, audit and customer loyalty - ensuring everything is consistently of the highest standard and complies with all company policies.
• Create positive interactions with customers, assist with their questions and solve issues.
• Team Leadership & Supervision: Leads the team to ensure correct work completion, provides on-the-job training and coaching, and steps up as Acting Store Manager on scheduled shifts.
• Issue Resolution & Escalation: Identifies and timely escalates process-related issues to the Function Lead for effective resolution.
• Safety & Wellbeing Advocacy: Champions a safe and healthy work environment by adhering to safety protocols, reporting hazards, and prioritizing team wellbeing.
• Collaboration & Communication: Actively participates in team collaboration and communication initiatives to foster a positive work environment.

Skills

Customer service excellence

Team leadership

Process improvement

Compliance knowledge

Communication skills

Weekend/evening shift availability

Job description

Woolworths Supermarkets New Zealand is seeking a customer experience leader to champion service excellence across our stores. You will partner with the Team Leader and swarm to drive efficiency while upholding guidelines and safety.

With 185 stores and 20,000 team members, we offer opportunities to influence service delivery and support a diverse Kiwi shopping experience. Join a friendly, energetic culture that values ideas, collaboration, and a proactive attitude, helping three million New