Customer Experience Lead — Fast-Growth AI Finance Startup

Marloo; New Zealand; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Direct impact

Startup exposure

Structured onboarding

Growth opportunities

Job summary

Marloo is building the AI partner for financial advisers. As Customer Experience Associate in New Zealand, you will own the customer support inbox for your market with total autonomy and drive, delivering fast, accurate, and warm responses to advisers.

You will join a high-energy team obsessed with customer happiness, and you don't need to be an AI expert—just love helping people, move quickly, and learn at lightning speed as the company scales.

Qualifications

• Own the customer support inbox for your market with autonomy and drive.
• Provide fast, accurate and warm responses to advisers.
• Love helping people and learn at lightning speed in a scaling startup.

Responsibilities

• Manage the customer inbox and maintain inbox zero as daily baseline.
• Resolve problems from quick queries to complex document templates.
• Know when to reply or jump on a call to delight customers.
• Handle tough conversations with tact and build lasting trust.
• Provide product feedback to GTM and product teams weekly.
• Collaborate with global counterparts to deliver a unified experience.
• Help build better tools, macros, help content and proactive triage.

Skills

Customer experience

Communication skills

Fast learner

AI tools familiarity

Job description

Marloo is building the AI partner for financial advisers. As Customer Experience Associate in New Zealand, you will own the customer support inbox for your market with total autonomy and drive, delivering fast, accurate, and warm responses to advisers.

You will join a high-energy team obsessed with customer happiness, and you don't need to be an AI expert—just love helping people, move quickly, and learn at lightning speed as the company scales.