Customer Experience & Delivery Pro - Auckland

Coca-cola European Partners; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Free monthly product allowances

Car parking at CCEP locations

Learning & development program

8.5% KiwiSaver and Superannuation

Job summary

Based at our Mt Wellington offices, this is a permanent full-time role in the Away from Home team, focused on delivering seamless customer support and product delivery. You’ll coordinate across channels including phone, email and chat to connect consumers with our business functions.

The position reports to the Support & Delivery Team Lead. You’ll be rewarded with a fantastic package and opportunities for development, with a Monday–Friday schedule and occasional Public Holiday flexibility.

Qualifications

• Strong customer experience and accuracy with ability to manage time effectively.
• Analytical and commercially astute with a customer focus.
• Experience working with stakeholders across multiple channels (phone, email, chat).
• Ideal exposure to SAP, Salesforce or Genesys.
• Flexibility to work occasional Public Holidays.

Responsibilities

• Drive ongoing customer loyalty and satisfaction.
• Resolve customer enquiries efficiently.
• Implement best practice to support continuous improvement.

Skills

customer experience

time management

analytical thinking

customer focused

Education

Salesforce or SAP exposure

Tools

SAP

Salesforce

Genesys

Job description

Based at our Mt Wellington offices, this is a permanent full-time role in the Away from Home team, focused on delivering seamless customer support and product delivery. You’ll coordinate across channels including phone, email and chat to connect consumers with our business functions.

The position reports to the Support & Delivery Team Lead. You’ll be rewarded with a fantastic package and opportunities for development, with a Monday–Friday schedule and occasional Public Holiday flexibility.