ServiceNow Technical Consultant

Jobtailor; Wellington; On-site; NZD 100,000 - 140,000; Full time

Job summary

Jobtailor is seeking a ServiceNow delivery consultant to design and implement scalable architectures across ITSM and related modules in New Zealand. You will lead workshops, gather requirements, and drive technical implementation with cross-functional teams.

You will translate business needs into concrete ServiceNow configurations, develop specs and documentation, and contribute to proposals and pre-sales activities while staying updated on platform releases and best practices.

Qualifications

• 3+ years' experience in systems design, integration, or technology consulting, ideally with hands-on ServiceNow delivery experience.
• Demonstrated capability in one or more ServiceNow modules or technical disciplines, such as ITSM, CSM, CMDB, Automation, Flow Designer, or Integrations.
• Strong analytical and consultative skills to translate business needs into technical solutions.
• Strong verbal and written communication skills with end-users and IT staff.
• Technical specification writing and documentation skills.
• Ability to work collaboratively and build productive customer relationships.
• Business awareness, including corporate structure and planning strategies.
• Knowledge of industry standards and government regulations in data communications/networking.
• Familiarity with modern DevOps tools and automation practices.

Responsibilities

• Design and deliver ServiceNow solutions across multiple workflows and modules.
• Evaluate customer business needs and translate them into scalable ServiceNow architectures and configurations.
• Lead project workstreams, including requirements gathering, design workshops, sprint planning, and technical implementation.
• Configure and customise ServiceNow forms, workflows, integrations, automation, business rules, and portal components.
• Support installation, testing, and deployment of ServiceNow solutions, coordinating customer UAT activities.
• Identify risks, issues, and continuous improvement opportunities, escalating to leadership as required.
• Develop technical specifications, user guides, configuration documentation, and architectural artefacts.
• Contribute to proposals, solution presentations, and pre-sales activities.
• Stay current with ServiceNow releases, best practices, automation approaches, and emerging platform capabilities.
• Ensure health, safety, and security compliance in all work practices.

Skills

ServiceNow Delivery

ITSM Expertise

Technical Spec Writing

Analytical Thinking

Collaboration & Relationships

Tools

ServiceNow Platform

Automation Tools

Testing Tools

Configuration Management Tools

DevOps Tools

Job description

• Design and deliver ServiceNow solutions across multiple workflows and modules.


• Evaluate customer business needs and translate them into scalable ServiceNow architectures and configurations.


• Lead project workstreams, including requirements gathering, design workshops, sprint planning, and technical implementation.


• Configure and customise ServiceNow forms, workflows, integrations, automation, business rules, and portal components.


• Support installation, testing, and deployment of ServiceNow solutions, coordinating customer UAT activities.


• Identify risks, issues, and continuous improvement opportunities, escalating to leadership as required.


• Develop technical specifications, user guides, configuration documentation, and architectural artefacts.


• Contribute to proposals, solution presentations, and pre-sales activities.


• Stay current with ServiceNow releases, best practices, automation approaches, and emerging platform capabilities.


• Ensure health, safety, and security compliance in all work practices.

Requirements

• 3+ years' experience in systems design, integration, or technology consulting, ideally with hands-on ServiceNow delivery experience.


• Demonstrated capability in one or more ServiceNow modules or technical disciplines, such as ITSM, CSM, CMDB, Automation, Flow Designer, or Integrations.


• Strong analytical and consultative skills to translate business needs into technical solutions.


• Strong verbal and written communication skills with end-users and IT staff.


• Technical specification writing and documentation skills.


• Ability to work collaboratively and build productive customer relationships.


• Business awareness, including corporate structure and planning strategies.


• Knowledge of industry standards and government regulations in data communications/networking.


• Familiarity with modern DevOps tools and automation practices.

Core Competencies

Demonstrates expertise in designing and delivering ServiceNow solutions, with a strong focus on configuring workflows, integrations, and automation. Proven ability to translate customer business needs into scalable architectures while ensuring compliance with industry standards.

Highest-signal resume keywords

• ServiceNow Delivery Experience


• ITSM Module Expertise


• Technical Specification Writing


• Analytical Skills


• Collaboration and Relationship Building

ATS Optimization Keywords

Hard Skills

• ServiceNow Configuration


• Workflow Design


• Integration Development


• Automation Implementation


• Business Rules Configuration


• User Acceptance Testing (UAT)


• Technical Documentation


• Requirements Gathering


• Flow Designer


• CMDB Management

Soft Skills

• Strong Verbal Communication


• Strong Written Communication


• Consultative Skills


• Analytical Thinking


• Collaborative Work Style

Industry Keywords

• Data Communications Standards


• Networking Regulations


• Corporate Structure Awareness


• Planning Strategies


• Continuous Improvement

Tools & Technologies

• DevOps Tools


• ServiceNow Platform


• Automation Tools


• Configuration Management Tools


• Testing Tools