Senior Operations & Systems Associate

Jobtailor; Auckland; On-site; NZD 60,000 - 90,000; Full time

Job summary

Jobtailor in Auckland, New Zealand, seeks a Zendesk Administrator to support ongoing development, optimisation and administration of Zendesk across a high-growth environment. You will act as the primary administrator, manage data feeds and third-party integrations, and run regular system audits while onboarding new users.

The role requires strong data management, process design skills, and a collaborative mindset to align with the Customer Experience needs of the organisation.

Qualifications

• Strong data management skills.
• Ability to design new processes.
• Collaborative team player.
• Technical aptitude for platform capabilities.
• Day-to-day Zendesk administration and configuration in a high-growth environment.
• Understanding of Customer Experience organization needs.

Responsibilities

• Ongoing development, optimisation and administration of Zendesk environment.
• Acting as the primary Zendesk administrator.
• Managing data feeds and third-party integrations.
• Running regular system audits.
• Onboarding new users and supporting adoption.

Skills

Data management

Process design

Team collaboration

Platform aptitude

Zendesk administration

CX awareness

Tools

Zendesk

Job description

• ongoing development, optimisation and administration of Melio's Zendesk environment
• acting as the primary administrator for Zendesk
• managing data feeds and third-party integrations
• running regular system audits
• supporting new users through onboarding

Requirements

• strong data management skills
• designing new processes
• collaborative team player
• technical aptitude in platform capabilities
• day-to-day Zendesk administration and configuration in a high-growth environment
• understanding of Customer Experience organization needs

Core Competencies

Demonstrates expertise in Zendesk administration and configuration, with strong data management skills and a technical aptitude for platform capabilities. Capable of designing new processes and supporting user onboarding in a collaborative team environment.

Highest-signal resume keywords

• Zendesk Administration
• Data Management
• Process Design
• Third-Party Integrations
• Customer Experience Understanding

ATS Optimization Keywords

Hard Skills

• Zendesk Configuration
• Data Management Skills
• System Audits
• Process Design

Soft Skills

• Collaborative Team Player
• Technical Aptitude

Industry Keywords

• Customer Experience
• High-Growth Environment

Tools & Technologies

• Zendesk