Customer Experience Champion – Retail Assistant

Woolworths Group; Pokeno; On-site; NZD 42,000 - 56,000; Full time

Benefits offered by this job

Team discounts across Woolworths Group

Supportive benefits through Sonder

Global career opportunities

Job summary

Woolworths Group in New Zealand seeks a customer-focused team member to enhance the shopping experience. You will engage shoppers with personalised assistance, resolve inquiries, and support daily store operations with a friendly, energetic approach.

You will contribute to product availability, stock quality, and store presentation while upholding safety standards and company policies. A collaborative, inclusive team environment awaits.

Qualifications

• Customer-centric service mindset and ability to engage with shoppers.
• Strong communication and interpersonal abilities for effective interactions.
• Demonstrated integrity and professional behavior consistent with company values.
• Attention to detail and proactive approach to addressing issues.

Responsibilities

• Champion Customer Service & Engagement: be highly visible, assist customers, resolve inquiries and complaints.
• Drive Product Availability & Quality: replenish essentials and fresh food with attention to stock quality and presentation.
• Support Smooth Operations & Standards: collaborate with the team to keep store clean and organized.
• Prioritise Safety & Compliance: follow safety protocols and company policies.

Skills

Customer-Centric Focus

Interpersonal Skills

Integrity & Professionalism

Detail-Oriented & Proactive

Job description

Woolworths Group in New Zealand seeks a customer-focused team member to enhance the shopping experience. You will engage shoppers with personalised assistance, resolve inquiries, and support daily store operations with a friendly, energetic approach.

You will contribute to product availability, stock quality, and store presentation while upholding safety standards and company policies. A collaborative, inclusive team environment awaits.