Customer Experience Center Lead

Iwg Plc; Auckland; Hybrid; NZD 70,000 - 110,000; Full time

Job summary

IWG in Auckland seeks a Customer Services Manager to lead our on-site centre operations, drive service excellence and manage a motivated team. You will own the centre’s day-to-day performance, deliver tours to potential clients and upsell services to maximise occupancy and customer satisfaction.

If you combine hands-on leadership with a passion for hospitality, a knack for solving problems, and a strong customer focus, this role offers autonomy, development opportunities and a pathway to wider

Qualifications

• Experience leading a small, close-knit team with target delivery.
• Experience running a flexible workspace centre or similar high customer focus site.
• Strong sales and commercial mindset with passion, drive and resilience.

Responsibilities

• Manage all on-site operations and service delivery.
• Solve problems and respond quickly to challenges.
• Provide tours to prospective customers.
• Upsell to existing customers to grow centre revenue.
• Ensure customers receive world-class service and become advocates.

Skills

Team leadership

Sales skills

Customer focus

Resilience

Job description

IWG in Auckland seeks a Customer Services Manager to lead our on-site centre operations, drive service excellence and manage a motivated team. You will own the centre’s day-to-day performance, deliver tours to potential clients and upsell services to maximise occupancy and customer satisfaction.

If you combine hands-on leadership with a passion for hospitality, a knack for solving problems, and a strong customer focus, this role offers autonomy, development opportunities and a pathway to wider