Customer Champion - Billing and Payments

Watercare Services Limited; Auckland; On-site; NZD 42,000 - 56,000; Full time

Benefits offered by this job

Training and development opportunities

Life and income protection

Generous parental leave

Employee discounts

Job summary

Watercare Services Limited is seeking a Customer Champion to join our contact centre in Auckland. You will deliver exceptional customer service and provide specialist advice on water and wastewater billing, using your strong contact centre experience to support customers efficiently.

This role offers a fast-paced environment, with opportunities to work across the Retail group including Payments, Collections, New Connections and Faults, depending on business needs.

Qualifications

• Experience in high-volume contact centres or customer service roles.
• Strong written and oral communication skills.
• Able to learn billing processes and systems quickly.

Responsibilities

• Provide specialist support and advice on water and wastewater billing.
• Deliver exceptional customer service across multiple channels.
• Support Payments/Collection, New Connections and Faults teams as required.

Skills

Customer service

Multi-channel support

Communication

Problem solving

Job description

He kōrero mō mātou | About Watercare

Ki te ora te wai, ka ora te whenua, ka ora te tangata When the water is healthy, the land and the people are healthy There's never been a better time to join Watercare. We're delivering a $15.2 billion, 10-year capital investment programme, the largest in our history, creating opportunities to work on transformative infrastructure, sustainability and digital projects that will shape Auckland's future. With more than $4 million invested every day, you'll be part of work that makes a lasting difference to our communities and environment.

He whakamārama mō te tūranga mahi | About the role

This is your opportunity to work in Watercare's fantastic contact centre, where you will have the flexibility for a work life balance!! As a Customer Champion you will be responsible for providing exceptional customer service to our customers. You will provide specialist support and advice on all aspects of water and wastewater billing. You will also have the opportunity to utilize your strong contact centre and customer services experience which may enable you to work in other areas of the Retail group (Payments / Collection, New Connections and Faults), depending on work requirements.

Ngā pūkenga e rapu nei mātou | About you

You are a customer centric strong communicator who is comfortable working in a fast-paced environment. You are technically savvy, and enjoy problem solving. Proven experience working within a high-volume, multi-channel contact Centre environment. Previous experience in accounts receivable, accounts payable and billing. Strong written and oral communication skills with an excellent telephone manner. The ability to multi-task and meet customer expectations with speed and accuracy. A logical approach to problem analysis and resolution.

Hours of work

Rotating roster between the hours of 8.00am and 7.00pm Monday to Friday. Saturday and Sunday 8.30am -5.00pm

Ngā hua mōu | What's in it for you

We offer a competitive salary and staff benefits package including:

• Training and development opportunities
• Life and income protection insurance plans
• Generous parental leave
• Employee discounts at a range of large retailers