Manager - Asset Protection

Watercare Services Limited; Auckland; On-site; NZD 140,000 - 190,000; Full time

Job summary

Watercare Services Limited is looking for an Asset Protection Manager to provide regional support to our Transmission and Network teams and lead a multi-disciplinary group of engineers. You will manage customer relationships, coordinate with developers and project teams, and drive service performance within budget.

A tertiary Engineering qualification (Structural or Civil) is preferred. You will promote superior customer service, engage cross-functional teams and cultivate a high-performance

Qualifications

• Experience in contract and customer relationship management with a strong customer focus.
• Ability to lead and develop a multi-disciplinary team (office and field based).
• Excellent communication and reporting skills.
• Experience in working cross-functionally and effectively collaborate across teams.
• A relevant tertiary level qualification in Engineering, preferably in Structural or Civil disciplines

Responsibilities

• Provide regional support to Watercare Transmission and Network teams.
• Manage a team of engineers.
• Liaise and coordinate with Developers, contractors and project teams.
• Promote a culture of quality customer service in the organisation.
• Control output of the business unit to ensure Watercare outcomes are achieved within budget.
• Initiate and develop partnerships with customers to define and evaluate service performance outcomes.
• Engage and motivate the team, creating opportunities for recognising and celebrating high performance at the individual and team level

Job description

He kōrero mō mātou | About Watercare

Ki te ora te wai, ka ora te whenua, ka ora te tangata When the water is healthy, the land and the people are healthy There's never been a better time to join Watercare. We're delivering a $15.2 billion, 10-year capital investment programme, the largest in our history, creating opportunities to work on transformative infrastructure, sustainability and digital projects that will shape Auckland's future. With more than $4 million invested every day, you'll be part of work that makes a lasting difference to our communities and environment.

He whakamārama mō te tūranga mahi | About the role

Reporting to the Head of Operations Performance, the Asset Protection Manager is responsible for providing regional support to the Watercare Transmission and Network teams. This role manages a team of passionate Engineers who assess and manage risks ensuring the protection of Watercare assets. In this role you will also: Liaise and coordinate with Developers, contractors and project teams Promote a culture of quality customer service in the organisation Control output of business unit to ensure Watercare outcomes are achieved within budget Initiate and develop partnerships with customers to define and evaluate service performance outcomes Engage and motivate the team, creating opportunities for recognising and celebrating high performance at the individual and team level

Ngā pūkenga e rapu nei mātou | About you

You'll be a confident, enthusiastic problem-solver with a 'can-do' attitude that loves a challenge and works well under pressure. You will also demonstrate: Experience is in contract and customer relationship management with a strong customer focus The ability to lead and develop a multi-disciplinary team (office and field based) Excellent communication and reporting skills Experience in working cross-functionally and effectively collaborate across teams A relevant tertiary level qualification in Engineering, preferably in Structural or Civil disciplines Preferable but not necessary to have previous experience in the Water or Wastewater industry

Ngā hua mōu | What's in it for you

We offer a competitive salary and staff benefits package including:

• Training and development opportunities
• Life and income protection insurance plans
• Generous parental leave
• Employee discounts at a range of large retailers