Burn Centre Rn — Specialized Care, Mentorship & Growth

Cgr Services; Auckland; On-site; NZD 46,000 - 58,000; Full time

Job summary

Cgr Services in Auckland Central invites a permanent full-time Customer Care Business Partner to coordinate VIP correspondence and escalated complaint management. You will log, monitor and close requests per policy, and advise on handling complaints across the organization.

Ideal candidates have 3+ years in complaints management or a diploma, strong MS Office skills, and a detail-focused approach to timely resolutions. You will support warehouse and shop activities as needed.

Qualifications

• Three years of experience in complaints management or holding a diploma level qualification.
• Excellent comprehension and negotiation skills.
• Able to work across all levels of the organisation including the political environment.
• Strong MS Office skills: Outlook, Excel, Word, PowerPoint and SharePoint.
• Attention to detail with a focus on timely delivery and accuracy.

Responsibilities

• Picking, Packing and Dispatch
• Supports Warehouse Operations
• Support Decanting Activities
• Support Operational Activities
• Be Health & Safety Aware & Active
• Support Shop Activities

Skills

Complaints management

Negotiation

Cross-functional collab

Attention to detail

Time management

Communication skills

Education

Diploma level qualification

Tools

Outlook

Excel

Word

PowerPoint

SharePoint

Job description

We are looking for a permanent full-time Customer Care Business Partner to join our team based in Auckland Central. You will be required to work 40 hours a week Monday to Friday.

The role is to be the main point for the coordination of VIP correspondence and second level, escalated complaint management, involving assessing, assigning and case managing complaints and coordinating responses for LGOIMA and other formal customer communication.

The role is required to ensure such requests are logged, monitored and closed in accordance with policy, procedure and standards, while aiming for a resolution for the customer.

The role involves acting in an advistory capacity to support business units manage complaints in a professional and timely manner.

To be qualified for this role, you need to demonstrate:

• Three years of experience in complaints management or issue resolution, or holding a diploma level qualification, as we expect this role at an intermediate level or above.
• Excellent comprehension and negotiation skills
• Able to work across all levels of the organisation including the political environment.
• Excellent understanding of MS Office suite of tools, particularly Outlook, Excel, Word PowerPoint and SharePoint.
• Attention to detail, with a strong focus on delivering on time and to specification.

• pick, packs and dispatches orders to our online and trades customers
• supports warehousing activities like inwards, labelling, decanting and stock management

Our Company is:

• family owned
• made up of six staff
• proud to be a culturally safe place

The role is:

• busy but without impossible deadlines and targets
• complicated to start with due to the large range of products we stock
• one where you learn lots

The Job:

• Picking, Packing and Dispatch
• Support Warehouse Operations
• Support Decanting Activities
• Support Operational Activities
• Be Health & Safety Aware & Active
• Support Shop Activities

The Hours:

• 30 per week made up as
  • Monday to Thursday 9:30-3.30pm and Friday 9:30-2
• Some flexibility on start and finish times available
• Note: contract will include rostered Saturday shifts once per month once competent in the role

Must Haves:

• 3+ years' general work experience
• Ability to lift heavy items over 10kg and under 20kg regularly throughout the day
• Ability to safely handle heavier items (40kg, 50kg and over) using team lifting techniques or mechanical handling equipment.
• Ability to use standard IT tools for business, computer, laptop, tablet, phone and associated software/ online apps.
• Ability to complete high volumes of work under pressure with accuracy