Credit Controller

SmartRecruiters, Inc.; Auckland; On-site; NZD 74,000 - 79,000; Full time

Benefits offered by this job

Five weeks annual leave

Discounted public transport

KiwiSaver 6.75% employer

Flexible working from home

Parental leave provisions

Career development opportunities

Job summary

The University of Auckland is seeking a confident Credit Controller to join the Accounts Receivable team within the Finance Shared Transaction Centre. You will manage the credit and collection function in line with New Zealand legislation and the University policy, while maintaining strong stakeholder relationships.

As one of four Credit Controllers, you will prioritise a high-volume portfolio, drive process improvements, and meet targets with accuracy and initiative.

Qualifications

• Five years’ credit control and accounts receivable experience is essential.
• Familiar with New Zealand legislation and statutory requirements.
• Intermediate Excel skills are expected.
• Excellent customer relationship management experience is essential.

Responsibilities

• Manage the credit and collection function within New Zealand legislation and University policy.
• Pursue process improvements and uphold strong relationships with stakeholders and external funders.
• Engage with customers to resolve issues and meet targets.

Skills

Organisational skills

Analytical skills

Interpersonal skills

Relationship building

Attention to detail

Problem solving

Customer service

English skills

Tools

Microsoft Excel

PeopleSoft ERP

Job description

• UoA Department Name: Shared Transaction Centre

Job Description

We are seeking a confident and capable Credit Controller to join our Accounts Receivable team, part of the wider Finance Shared Transaction Centre.

In this role, you will need to demonstrate customer first approach with excellent communications and customer service skills. The ability to effectively prioritise across a high-volume portfolio with excellent attention to detail and organisation are essential. Having strong problem solving and relationship building skills will also be essential, as well as a well-developed sense of initiative, and the ability to work independently.

In this varied role, you will be working as one of our four Credit Controllers to manage the credit and collection function within New Zealand legislation and the University Credit Management policy and procedures.

You will pursue ways to improve processes as well as uphold strong relationships with stakeholders and external funders. This is a great opportunity for someone who enjoys engaging with customers and builds strong relationship with the ability to resolve customer issues and takes pride in meeting targets.

This is a fulltime (37.5 hours per week) Permanent role, with a salary range of $74,000 - $78.800, depending on experience.

You are proactive, confident and professional with experience at working in a large complex organisation. You enjoy working to tight deadlines with a highly varied customer group and you are up to date with current credit management processes.

Having five years’ credit control and account receivable experience is essential and you need to be familiar with relative New Zealand legislation and statutory requirements. You will bring to the role your excellent customer relationship management experience and intermediate excel skills.

• Excellent organisational and analytical skills


• Effective interpersonal skills


• Ability to build and maintain strong working relationships


• Proficient in Microsoft Excel as well as able to pick up the internal, industry specific software quickly


• Experience using an ERP system e.g. PeopleSoft


• High standard of accuracy in written and spoken English


• Strong Credit Control background, with strong problem-solving abilities

Guided by our values , we work collaboratively to advance knowledge, foster equity and inclusion, and contribute meaningfully to New Zealand’s social, cultural, and economic well-being.

We cultivate an environment that supports your growth and rewards excellence with a range of staff benefits , including:

• Competitive salary and five weeks of annual leave


• Discounted public Transport for permanent and long-term fixed term staff


• Superannuation/KiwiSaver, matching up to 6.75%


• Flexible working arrangements, including working from home and flexible hours


• Leading, and inclusive parental leave provisions


• Career development opportunities and a range of benefits, including discounted insurance, memberships, and on‑site amenities

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpui,iMVPFAFF, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz