Student Support Advisor

SmartRecruiters, Inc.; Auckland; On-site; NZD 64,000 - 79,000; Full time

Job summary

The University of Auckland is seeking a Student Support Adviser in Waipapa Taumata Rau to work directly with students, identify their support needs, and help improve their experience and success at the university.

You will build and monitor support plans, coordinate with mentors and faculty staff, and advocate for equitable access while delivering excellent customer service in a busy, diverse environment.

Qualifications

• Experience in delivery of academic and pastoral support for students.
• Experience delivering high levels of customer service.
• Understanding of equity issues in New Zealand.
• Ability to plan and execute quickly and effectively.

Responsibilities

• Identify students at risk and at high achievement; create and review support plans.
• Establish learning support programmes and ongoing operational support.
• Monitor progress of support plans.
• Foster relationships with mentors and university staff and coordinators.
• Collaborate with central support to assist students.
• Provide equity advocacy and guidance.

Skills

Student support experience

Equity advocacy

Interpersonal skills

Communication skills

Customer service

Job description

• UoA Department Name: Student Support and Engagement

Company Description

Waipapa Taumata Rau| The University of Auckland

The University of Auckland is Aotearoa New Zealand's leading university. With more than 6,000 academic and professional staff supporting over 46,000 students, we are proud to be one of the country's largest and most diverse employers. Our people are driven by curiosity, purpose, and a shared commitment to creating positive impact for our communities.

Job Description

The Student Support and Engagement function delivers services that help students overcome personal barriers to success and to maximise their time at Waipapa Taumata Rau | University of Auckland.

The purpose of the Student Support Adviser role is to work directly with students to identify and respond to their support needs in order to improve their experience and their likelihood of success at University. This position plays a critical role in supporting the University’s student retention and success objectives.

Key Responsibilities:

Identification of students at risk as well as high achieving students; creating, implementing, and reviewing support plans

Establish learning support programmes and on-going operational support

Monitoring progress of support plans

Facilitate a strong, collaborative relationship for mentors and university-wide support programmes including faculty staff and clinical site managers and coordinators.

Develop and maintain a close working relationship with central support functions in order to support students.

Providing equity advocacy and advice.

Demonstrate a high level of interpersonal skills through relationship management, advocacy and negotiation

Work collaboratively toward continuous improvement both operationally and strategically

Ensure actions support the delivery of the service promised and at all times demonstrate excellent customer service

We have 3x fulltime positions available starting Monday 11 January 2027:

Position 1 - permanent

Position 2 - fixed term until December 2027

Position 3 - fixed term until December 2029

The salary range for this position is between $63,600 - $79,300 depending on skills and experience

Our ideal candidate will be a confident problem solver and solution finder. You will be able to understand what a student needs and have the energy and focus to locate the right contact, department or guidance material that will help them do what they have set out to do.

You will do this by being available for meetings in person and via video calls, and by being active and responsive to your emails and calls. We are searching for someone who is adaptable and confident as this role has a lot of variety but requires attention to detail and the ability to plan and execute quickly and effectively.

Your strong interpersonal and communication skills, outstanding organisational abilities, and your friendly and engaging manner will be a key factor in your success in this role. Important skills:

Experience in the delivery of academic and pastoral support for students across a busy and complex faculty.

Experience working in an environment requiring high levels of customer service delivery.

Experience and understanding of equity issues in New Zealand.

Demonstrates problem solving ability requiring judgement and interpretation.

The University of Auckland is committed to providing an excellent working environment through:

Flexible employment practices and a culture that supports work-life balance

A competitive salary with five weeks' annual leave

If you have any questions, please email Andrew Williams via [e-mail]

Please note we are happy to answer your questions, but we do not accept applications via email

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Additional Information

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF+ , people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

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