Control Room Dispatcher & CCTV Operator

WILSON GROUP; Rotorua; On-site; NZD 58,000 - 62,000; Full time

Benefits offered by this job

Perks program discounts

Job summary

First Security is part of the Wilson Group and Rotorua hosts a Communications Centre Operator role. This office-based, control room position centers on monitoring CCTV and security systems, coordinating responses, and supporting field teams in real time.

The role is fast-paced and requires strong communication, quick thinking, and calm decision-making, with a 24/7 rotating roster and full training provided in a specialized operations environment.

Qualifications

• Strong written and verbal communication skills (including incident reporting).
• High level of computer literacy and attention to detail.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Monitoring live CCTV feeds and security systems across multiple sites.
• Receiving and triaging system alerts and taking appropriate action.
• Responding to calls from site users and verifying access requests.
• Remotely managing gate and access systems where appropriate.
• Dispatching security patrols and emergency services when required.
• Maintaining accurate incident logs and shift reporting.
• Managing user access credentials across multiple platforms.
• Working with NX Witness, Gallagher Command Centre, and Milestone.

Skills

Strong written and verbalcommunication

High computer literacy

Multitasking

Calm under pressure

People-focused mindset

Experience in control room/call centre

Ability to obtain COA

Tools

NX Witness

Gallagher Command Centre

Milestone

Job description

First Security is part of the Wilson Group and Rotorua hosts a Communications Centre Operator role. This office-based, control room position centers on monitoring CCTV and security systems, coordinating responses, and supporting field teams in real time.

The role is fast-paced and requires strong communication, quick thinking, and calm decision-making, with a 24/7 rotating roster and full training provided in a specialized operations environment.