Contract Manager

JobSpace; Auckland; On-site; NZD 120,000 - 170,000; Full time

Benefits offered by this job

High-profile portfolio

Strategic autonomy

Senior stakeholder exposure

Career development

Job summary

Cushman & Wakefield in Auckland is seeking an experienced Contract Manager to lead the delivery of facilities management services across a significant client portfolio. This senior role owns contract outcomes, drives operational excellence and leads a team to deliver outstanding service and value.

You will manage large contracts, coordinate internal teams and subcontractors, and report on financial and performance metrics while ensuring HSSE compliance and strong client engagement.

Qualifications

• 7+ years in facilities management.
• Experience managing large-scale contracts and service delivery teams.
• Strong commercial acumen with budgeting and profitability mindset.
• Proven ability to build trusted client relationships and deliver outstanding outcomes.
• Leadership experience developing high-performing teams.
• Knowledge of HSSE compliance and risk management.

Responsibilities

• Lead the delivery of all contractual obligations, KPIs and service outcomes.
• Develop and implement service delivery strategies aligned to client requirements.
• Manage delivery of trade services through internal teams and subcontractors.
• Drive continuous improvement and identify cost-saving opportunities.
• Build and maintain strong client relationships through proactive communication and service excellence.
• Oversee monthly, quarterly and annual reporting requirements.
• Manage contract variations, pricing negotiations and service enhancements.
• Lead financial performance including revenue growth, budgeting, profitability and EBIT targets.
• Monitor and manage aged debt and WIP performance.
• Champion safety and compliance across operations.
• Coach and develop a high-performing facilities management team.
• Ensure quality outcomes through contractor and supplier management.

Skills

Facilities management

Leadership

Contract management

Budget management

Client relationship

Reporting & analytics

Education

Trade/Engineering/Property qualifications

Tools

Excel

JDEdwards

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

To provide excellent Facilities Management services to the client's property portfolio through effective and efficient management of their assets as in accordance with all contractual requirements.

Auckland, New Zealand | Full-Time

Lead a major facilities management portfolio, drive client success and deliver operational excellence for a high-profile national account.

About the Role

We have an exciting opportunity for an experienced Contract Manager to lead the delivery of facilities management services across a significant client portfolio.

This is a senior leadership role responsible for ensuring exceptional service delivery, fostering strong client relationships and driving commercial performance. You'll take ownership of contract outcomes, operational excellence and team leadership while identifying opportunities to enhance client value and grow the business.

If you're a commercially focused facilities management professional with strong technical expertise and a passion for leading people, this is an opportunity to make a real impact within a global organisation.

Key Responsibilities

• Lead the successful delivery of all contractual obligations, KPIs and service outcomes
• Develop and implement service delivery strategies aligned to client requirements
• Manage the delivery of trade services through internal teams and subcontractor networks
• Drive continuous improvement and identify cost-saving opportunities
• Build and maintain strong client relationships through proactive communication and service excellence
• Oversee the delivery of monthly, quarterly and annual reporting requirements
• Manage contract variations, pricing negotiations and service enhancements
• Lead financial performance including revenue growth, budgeting, profitability and EBIT targets
• Monitor and manage aged debt and work-in-progress performance
• Champion safety, compliance and risk management across all operations
• Lead, coach and develop a high-performing facilities management team
• Ensure quality outcomes through effective contractor and supplier management

About You

• Minimum 7 years' experience within facilities management
• Strong technical background with trade, engineering or property qualifications
• Proven experience managing large-scale facilities management contracts and service delivery teams
• Strong commercial acumen with experience managing budgets, revenue and profitability
• Demonstrated ability to build trusted client relationships and deliver outstanding customer outcomes
• Strong leadership skills with experience developing high-performing teams
• Experience managing subcontractors and complex stakeholder environments
• Knowledge of HSSE legislation and compliance requirements
• Strong report writing, analytical and problem-solving capabilities
• Experience with Excel, JDEdwards or similar financial systems is highly regarded

About Cushman & Wakefield Cushman & Wakefield is a global leader in commercial real estate services, with 50,000+ employees across 60 countries. In Australia, we partner with some of the world's leading organisations to deliver innovative property solutions across office, retail, industrial and logistics assets.

Our strength lies in our collaborative approach, deep market insight and ability to integrate services to deliver exceptional outcomes. We are driven by a client‑first mindset and a commitment to excellence, empowering our people to think differently and create value at every stage of the property lifecycle.

What We Offer

• Opportunity to lead a high-profile client portfolio
• Autonomy to drive strategy, performance and growth
• Exposure to senior client stakeholders and decision makers
• Career development opportunities within a global organisation
• Supportive and collaborative team culture
• High levels of variety with no two days the same.

Diversity & Inclusion At Cushman & Wakefield, we are committed to fostering a diverse, inclusive and respectful workplace. We welcome applications from people of all backgrounds and experiences and are dedicated to creating an environment where everyone can thrive.