Conference & Events Coordinator

Aotearoa New Zealand Association of Social Workers; Māngere-Ōtāhuhu; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Uniform

Room discounts

Training

Job summary

IHG Hotels & Resorts in Auckland is seeking a Conference & Events Coordinator to manage bookings, build client relationships and coordinate unforgettable events, meetings and conferences. You will support the Senior Conference & Events Manager, secure business from quotes, and liaise with hotel operations and clients before, during and after events.

Day-to-day you’ll deliver exceptional guest experiences, plan meetings and events, arrange room set-ups and billing, and coordinate with departments

Qualifications

• Previous groups, meeting and events experience in a hotel or sales role.
• Excellent client service and engagement skills.
• Proactive problem solving and service recovery abilities.
• Comfortable in a fast-paced team environment.

Responsibilities

• Plan meetings, events and pre/post-event meetings with clients and departments.
• Coordinate venue selection, catering, A/V and room set-ups.
• Manage event details, billing instructions and quotes.
• Liaise with hotel operations and clients before, during and after events.

Skills

Client engagement

Communication

Time management

Teamwork

Job description

Our hotels bring people together. We’re searching for a Conference & Events Coordinator capable of juggling bookings, building strong client relationships and pulling together truly unforgettable events, meetings and conferences.

We know that it's our team members unique personalities and passions that bring True Hospitality to life for our guests. As our newConference & Events Coordinator, you could be leading the charge to build rapport quickly and manage multiple stakeholders byproviding administrative support to the Senior Conference & Events Manager and to secure business in a timely manner from allocated quotes, planning the meeting/event, coordination with hotel operations and client liaison before, during and after each meeting/event.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

Delivering exceptional guest and corporate experiences by setting high standards and finding new ways to exceed them

Planning meetings, events and conduct pre-event & post-event meetings with clients and operational departments

Arranging meeting details and events to include room set-ups, and billing instructions

Promoting teamwork and quality service through daily communication and coordination with your team and other departments

Coordinating event logistics, including venue selection, catering, and audio-visual requirements.

What we need from you:

Previous groups, meeting and events experience in a hotel or sales role

Passion for providing excellent client experiences and client engagement

Confidence in proactively preventing problems and ability to handle service recovery following any complaints

Love of working in a fast-paced and motivated team with a desire to take the next step in your career

Excellent attention to detail

Exceptional administrative and time-management skills

Willingness to work as part of a team and learn new things

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.