Compliance Officer

Auckland Council; Auckland; On-site; NZD 70,000 - 90,000; Full time

Job summary

Auckland Council’s Licensing and Regulatory Compliance team is seeking a Compliance Officer in Albany to assess complaints, gather information, visit sites and determine appropriate responses. This hands-on role involves fieldwork and case management across regulatory matters to help create safe, thriving communities.

You will work with customers, businesses, Council teams and external agencies, interpreting legislation and applying regulatory processes, with opportunities to progress

Qualifications

• Experience in compliance or regulatory roles, ideally involving investigation or response to non-compliance.
• Experience assessing risk and de-escalating challenging situations across different environments.
• Experience working in a regulatory or government setting.
• Proficiency with Microsoft Office applications, including Excel, Word and Outlook.

Responsibilities

• Assess complaints and requests and determine the appropriate next steps.
• Carry out site visits, gather evidence and complete investigations.
• Provide advice and guidance to customers on regulatory obligations.
• Progress enforcement actions where required.

Skills

Regulatory compliance

Investigations

Risk assessment

Stakeholder management

Education

Tertiary qualification in compliance or related field

Tools

Microsoft Office

Job description

Albany | Permanent, full-time | 40 hours per week, Monday - Friday

Make a difference in your community by helping resolve regulatory issues across Auckland

Build your regulatory expertise while working across the Resource Management Act, Building Act and Auckland Council bylaws

Use your investigative skills to resolve regulatory issues and help create safe, thriving communities across Auckland.

Auckland Council’s Licensing and Regulatory Compliance department has an opportunity for a Compliance Officer to join the Compliance Response and Investigations team. This is a hands‑on role where you’ll assess complaints and requests, gather information, visit sites and determine the appropriate response. You’ll work with customers, businesses, Council teams and external agencies to resolve issues and achieve practical outcomes. The role offers variety, with time spent both in the field and managing cases through to resolution.

You could expect to work on:

• Assessing requests for service and determining the appropriate next steps
• Carrying out site visits, gathering evidence and completing investigations
• Providing advice and guidance to customers on their regulatory obligations
• Working with internal and external stakeholders on complex matters
• Preparing and progressing enforcement action where required

You’ll bring experience in regulatory compliance, investigations or a related field, along with the ability to interpret legislation and apply regulatory processes in your work.

We will be looking for specific experience with the key role requirements:

• Experience in compliance or regulatory roles, ideally involving the investigation or response to non-compliance
• Experience assessing risk and de‑escalating challenging situations across different environments
• Experience working in a regulatory or government setting
• Experience using Microsoft Office applications, including Excel, Word and Outlook
• A relevant tertiary qualification or equivalent experience in compliance, risk management, resource management, building and construction, law, science or a related field

We still encourage you to apply if you have some but not all these requirements.

Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world‑class city.

We offer a range of employee benefits and proudly support flexible working options where possible.

View a snapshot of some of our employee benefits Click Here.

Applications close: 23rd August 2026, 11:59pm

Our employer KiwiSaver contribution is additional to base salary offered.

If you have any support or access requirements, please advise us when submitting your application so we can assist you.

#workingforauckland #aucklandcouncil #complianceofficer

The role is deemed safety‑sensitive and will require a pre‑employment drug and alcohol test prior to offer. A current full clean driver’s license is essential and if successful you will be warranted by Auckland Council allowing you to enter premises and inspect breaches or offences.

Auckland Council is committed to protecting your privacy in accordance with the Privacy Act 2020. We collect personal information directly from you and, where relevant for the purpose of assessing you for employment, and employing you as part of the transport reform process, from third parties such as referees, previous employers (including Auckland Transport) recruitment agencies, and background checking providers.

By applying for this role, you consent to Council obtaining a reference from your current employer, including information about any active conduct investigations and current performance management processes, if you are the preferred candidate. Reference checks will only be undertaken at the preferred candidate stage. Any non‑active performance or conduct matters may also be discussed with referees as part of the reference checking process.

If you do not consent to this information being provided, Council may be unable to properly assess your application, and your application will not progress further. If you wish to withhold your consent, or to access or correct your personal information, please contact the Privacy Officer at [e-mail].

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.