Compliance and Quality Manager

Farmers; Howick; On-site; NZD 90,000 - 120,000; Full time

Job summary

Farmers is seeking a Compliance & Quality Manager to lead the QA and compliance teams across apparel, kitchen, home and general merchandise. You will drive quality assurance standards and ensure regulatory alignment from sourcing through to customers.

You will monitor NZ regulations such as the Consumer Guarantees Act, manage supplier documentation and audits, and report risks and opportunities to senior leadership. A tertiary background in related fields is preferred.

Qualifications

• Experience leading technical or specialist teams in QA, compliance or product safety.
• Strong knowledge of NZ consumer laws including the Consumer Guarantees Act and labeling.
• Ability to review lab test reports and certification documents for regulatory alignment.
• Excellent stakeholder management with suppliers and government agencies.
• Experience applying risk and compliance principles to consumer goods.

Responsibilities

• Lead and develop the QA and Compliance teams.
• Set and maintain quality assurance standards and testing methodologies across all product categories.
• Monitor and apply New Zealand regulations relevant to consumer goods (CGA, labeling, safety, chemical restrictions).
• Validate supplier documentation (declarations, test reports, certifications).
• Oversee supplier and third-party audits with Sourcing & Production teams.
• Lead investigations and escalations, and support product recalls where needed.
• Report on quality and compliance performance, risks and opportunities to Head of Supply Chain and Executives.

Skills

Leadership

Regulatory knowledge

Document review

Stakeholder management

Decision making

MS Office & SharePoint

Education

Tertiary qualification preferred

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Every product Farmers sells – from clothing to kitchenware to furniture – needs to be safe, fit for purpose and compliant with New Zealand regulatory requirements before it reaches our customers. We're looking for a Compliance & Quality Manager to lead the team responsible for making that happen.

About the role

Compliance and Quality Manager

Every product Farmers sells – from clothing to kitchenware to furniture – needs to be safe, fit for purpose and compliant with New Zealand regulatory requirements before it reaches our customers. We're looking for a Compliance & Quality Manager to lead the team responsible for making that happen.

Reporting to the Head of Supply Chain, you will lead Farmers' quality assurance and product compliance strategy across our full range, from apparel and textiles through to general merchandise such as home, kitchen, toys, furniture and appliances. You will lead the QA and Compliance teams, and partner closely with our Merchandise Manager – Sourcing & Production and Buying teams to embed quality and compliance thinking from the point of sourcing through to the customer.

This role carries real weight in how Farmers manages risk, protects its brand and maintains customer trust.

What you'll do

• Lead and develop the QA and Compliance teams
• Set and maintain quality assurance standards and testing methodology across all product categories
• Monitor and apply New Zealand regulations relevant to consumer goods, for example the Consumer Guarantees Act, labelling, safety and chemical restrictions
• Validate supplier documentation, including declarations, test reports and certifications
• Oversee supplier and third party audits, working closely with our Sourcing & Production team
• Lead investigations and escalations, and support product recalls where needed
• Report on quality and compliance performance, risks and opportunities to the Head of Supply Chain and Executive

What you'll bring

• Proven experience leading and developing technical or specialist teams, ideally in quality assurance, compliance or product safety
• Strong knowledge of New Zealand regulatory requirements, for example the Consumer Guarantees Act, labelling, safety and chemical restrictions, across apparel and/or general merchandise
• Proven ability to review lab test reports and certification documents and ensure regulatory alignment
• Excellent stakeholder management skills, comfortable engaging suppliers, internal teams and government agencies
• Sound judgement and decision making in product quality, risk and compliance matters
• Proficiency in Microsoft Office, SharePoint and structured file and document management systems
• A relevant tertiary qualification is preferred but not essential

Why join us

You'll be the person who helps keep Farmers' promise to its customers – that what we sell is safe and does what it says. It's a role with genuine influence, close to the Executive team, spanning every category we sell and every supplier we work with. You'll join a business that's been part of New Zealand life for a long time, with a team that takes technical rigour seriously and a culture that backs people who do the right thing.

*Please note we will be relocating to our new Support Office on Pitt Street by July 2027