Complex Care Coordinator

Health New Zealand - Te Whatu Ora Tairāwhiti; Gisborne; On-site; NZD 18,000 - 24,000; Part time

Job summary

Health New Zealand - Te Whatu Ora Tairāwhiti in Gisborne is seeking a Complex Care Coordinator to coordinate hospital discharge planning and bridge community-based care. You will work with clients, whānau, and interdisciplinary teams to develop coordinated support plans for people with complex health and social needs.

The role focuses on person- and whānau-centred care, cultural responsiveness, and ensuring safe, seamless transitions of care.

Qualifications

• A current Annual Practising Certificate is required.
• Minimum of three years’ clinical experience.
• Experience coordinating, leading, or managing cases.

Responsibilities

• Coordinate hospital discharge planning and bridge community care coordination.
• Provide person- and whānau-centred case management for complex needs.
• Develop coordinated support plans with clients, whānau and inter-disciplinary teams.
• Facilitate discharge meetings and hui with whānau and teams.

Skills

Clinical experience

Discharge planning

Communication

Education

Annual Practising Certificate

Job description

Gisborne HospitalPart-time 0.3FTE ( 24 Hours per fortnight)PermanentHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

This role is responsible for coordinating hospital discharge planning, bridging community-based care coordination, and providing person and whānau-centred case management to ensure safe, seamless, and culturally responsive transitions of care. You will work closely with clients, whānau, interdisciplinary teams, and external providers to develop coordinated support plans for people with complex health, functional, and social needs.

Position Description: Complex Care Coordinator

About the Team/Service/ Location

Te Ara Tiaki Pakeke provides specialised coordination and support services for older people and individuals with complex care needs across the Tairāwhiti region. Our team works collaboratively with inpatient services, primary care providers, community agencies, residential care facilities, and whānau to ensure patients receive the right care, in the right place,at the right time.For more information on living and working in Gisborne click hereMore information about our Region see here

About you

• A current relevant Annual Practising Certificate
• A minimum of three years' clinical experience
• Previous coordination, leadership, or case management experience
• Demonstrated knowledge of hospital discharge planning processes
• The ability to facilitate discharge meetings and hui with whānau and interdisciplinary teams
• Excellent communication, relationship-building, and interpersonal skills
• A collaborative and solution-focused approach to complex care coordination
• A commitment to quality improvement and achieving equitable health outcomes for Māori and all communities we serve

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.