Commercial Lead and New Business

Netsafe; Waitematā; Hybrid; NZD 100,000 - 160,000; Full time

Benefits offered by this job

5 weeks annual leave

Home Internet Payment up to $80

Flexible Working arrangements

Remote and hybrid working arrangements

After probation, four-day work week

Access to the Ignite wellbeing平台

Work only laptop

Paid home broadband

Home office set-up

Job summary

Netsafe, a not-for-profit in Aotearoa New Zealand, seeks a hands-on Commercial Growth Lead to drive early growth of Netsafe services. You will speak with prospective customers and partners, test willingness to pay, and build relationships with SMEs, coordinating commercial activity to sustain Netsafe’s mission.

You’ll combine practical sales and business development with strong coordination, working across service, innovation, communications and operations teams.

Qualifications

• Experience working with SMEs and building trusted relationships with business owners.
• Practical sales and business development experience, including developing sales funnels.
• Evidence of taking a service or product from idea to paying customer.
• Warm, confident communication and a customer-focused approach.
• Strong organisation, attention to detail and reliable follow-through.

Responsibilities

• Lead customer discovery with SMEs, business networks and potential institutional partners.
• Identify priority customer problems and translate them into service ideas.
• Identify leads and support outreach using agreed messaging.
• Develop pricing, delivery models and routes to markets.
• Personally lead targeted outreach and build opportunity pipelines.
• Prepare draft proposals, presentations, and present sales materials to funders, channel partners.
• Gather customer feedback to help improve our approach.
• Provide clear recommendations about whether Netsafe should proceed, pivot, partner, scale or stop.

Skills

Sales experience

Business development

CRM management

Proposal writing

Stakeholder management

Tools

CRM software

Job description

You will lead the commercial approach and early growth of selected Netsafe services. Reporting to the Chief Operating Officer and Chief AI Officer, you'll work alongside our service, innovation, communications and operations teams to speak directly with prospective customers and partners, test their willingness to pay, build relationships with small and medium-sized enterprises (SMEs) and coordinate commercial activity that supports Netsafe's purpose and long-term sustainability. You'll combine practical sales and business development skills with strong coordination and follow-through. This is an individual-contributor, hands-on role with no direct reports.

Key responsibilities

Lead customer discovery with SMEs, business networks and potential institutional partners

Identify priority customer problems and translate them into service ideas

Identify leads and support outreach using agreed messaging

Develop pricing, delivery models and routes to markets

Personally lead targeted outreach and build opportunity pipelines

Prepare draft proposals, presentations, and present sales materials to funders, channel partners

Gather customer feedback to help improve our approach

Provide clear recommendations about whether Netsafe should proceed, pivot, partner, scale or stop

About you

Experience working with SMEs and building trusted relationships with business owners

Practical sales and business development experience, including developing sales funnels and managing leads

Evidence that you have taken a service or product from idea to paying customer

Warm, confident communication and a helpful, customer-focused approach

Strong organisation, attention to detail and reliable follow-through

Clear writing skills for proposals, presentations and concise updates

Disciplined follow through and comfort working with CRM systems to manage activity and monitor progress and performance and customer data

Initiative, sound judgement and the ability to work independently and across teams

Care and discretion when handling sensitive information

Experience in technology, cyber security, online safety or a purpose-led organisation would be an advantage

About us

Netsafe is an independent, not-for-profit organisation helping people across Aotearoa New Zealand have safer, more positive online experiences. Our values of trust, care and connected guide how we work and support one another. We have begun a 24-month transformation programme to extend our impact and diversify our products and services.

• 5 weeks annual leave
• Home Internet Payment up to $80
• Flexible Working arrangements
• Remote and hybrid working arrangements within New Zealand and the ability to travel when required
• After probation, four-day work week
• Access to the Ignite wellbeing platform
• Work only laptop
• Paid home broadband
• Home office set-up