Clinical Records Specialist — Care & Data Integrity

Health New Zealand - Te Whatu Ora - Waitaha Canterbury; Christchurch; On-site; NZD 52,000 - 72,000; Full time

Job summary

Health New Zealand - Te Whatu Ora - Waitaha Canterbury seeks a Clinical Records Administrator in Christchurch. You will manage day-to-day clinical records, support clinical teams, and ensure records meet standards for care delivery.

Key tasks include handling requests for health information, locating records, forwarding to coding unit, creating files, digitisation prep, and maintaining confidentiality. You will work with Waitaha Canterbury systems, uphold data integrity, and contribute to

Qualifications

• Strong attention to detail and accuracy.
• High level of problem-solving ability.
• Strong customer service focus and commitment to patient outcomes.
• Good written, verbal, and interpersonal communication skills.
• Ability to work independently and meet deadlines.
• Positive and collaborative approach within a team.
• Maintain confidentiality and handle sensitive health information.
• Willingness to learn and keep up to date with clinical records processes and systems.
• Experience with Waitaha Canterbury patient management systems.
• Experience working with clinical records or health information.
• Strong analytical and influencing skills.
• Experience identifying and resolving data integrity issues.
• Previous experience working within a healthcare or hospital environment.

Responsibilities

• Managing requests for health information required for clinical care, including paper and electronic records.
• Tracking and locating clinical records and delivering to the appropriate location.
• Identifying records requiring clinical coding and forwarding them to the Clinical Coding Unit.
• Creating new clinical files and maintaining records in accordance with established clinical record formats.
• Filing loose clinical documentation accurately and ensuring records are complete and well organised.
• Repairing or replacing damaged or deficient clinical record covers and volumising records as required.
• Preparing patient documents for digitisation and scanning records within required timeframes.
• Ensuring scanned documents meet agreed quality and digitisation standards.
• Processing and distributing incoming correspondence promptly and accurately.
• Providing professional and courteous communication with hospital staff and other stakeholders.
• Maintaining a strong customer service focus and contributing to positive patient outcomes.
• Keeping up to date with changes in clinical records management, departmental procedures, and policies.
• Supporting the review and development of processes, procedures, and guidelines.
• Working collaboratively with team members and other hospital staff to achieve service objectives.
• Prioritising your own workload while providing assistance and support to colleagues when required.

Skills

Attention to detail

Problem solving

Customer service

Communication skills

Independent work

Team collaboration

Confidentiality

Adaptability to processes

Tools

Waitaha Canterbury PMS

Job description

Health New Zealand - Te Whatu Ora - Waitaha Canterbury seeks a Clinical Records Administrator in Christchurch. You will manage day-to-day clinical records, support clinical teams, and ensure records meet standards for care delivery.

Key tasks include handling requests for health information, locating records, forwarding to coding unit, creating files, digitisation prep, and maintaining confidentiality. You will work with Waitaha Canterbury systems, uphold data integrity, and contribute to