Clinic Operations & Patient Care Administrator

Well Women & Family Trust; Albert-Eden; On-site; NZD 60,000 - 70,000; Full time

Job summary

Well Women and Family is seeking a Medical Administrator to support St Lukes and community clinics. You will be a welcoming administrative contact, ensuring a culturally safe and professional experience for patients and whānau.

Working with clinical staff and Health Promoters, you’ll manage bookings, patient records and day-to-day processes to keep clinics running smoothly. You’ll coordinate referrals, banking in Medtech and daily checks, while maintaining records and providing backup for

Qualifications

• Hands-on experience using Medtech is essential.
• Experience in medical reception, health administration or a busy client-service environment is desirable.
• Strong communication and organisational skills are required.

Responsibilities

• Provide welcoming reception and patient administration across clinics, including enquiries, check-in and payments.
• Coordinate bookings, clinic arrangements and follow-up with clinical staff and Health Promoters.
• Maintain patient, booking and clinic information in Medtech and complete daily administration checks.
• Reconcile and record daily banking in Medtech and report discrepancies promptly.
• Receive, record and monitor referrals and follow up outstanding actions.
• Keep clinics organised by coordinating supplies and resources.
• Complete routine clinic and office health and safety checks and report hazards.
• Prepare approved clinic advertisements, newsletters and social media updates using branding guidelines.
• Maintain clear records and provide backup for essential administration duties.
• Provide cover for Health Promoter duties when required, including transportation to appointments.

Skills

Organised

Communication

Attention to detail

Confidentiality

Time management

Tools

Medtech

Microsoft 365

Job description

Well Women and Family is seeking a Medical Administrator to support St Lukes and community clinics. You will be a welcoming administrative contact, ensuring a culturally safe and professional experience for patients and whānau.

Working with clinical staff and Health Promoters, you’ll manage bookings, patient records and day-to-day processes to keep clinics running smoothly. You’ll coordinate referrals, banking in Medtech and daily checks, while maintaining records and providing backup for