Client Services Manager - Wellington

JobSpace; Wellington; On-site; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Values-driven culture

Supervision & development

Employee Assistance Programme (EAP)

Birthday Leave

Job summary

Healthvision, a family-owned provider of homecare, community nursing, and rehabilitation services in Aotearoa, seeks a service coordinator. Based in Wellington, you will join a multidisciplinary team delivering home and nursing care for diverse service users.

You will coordinate services, support rosters, and collaborate with health professionals to promote independence and wellbeing. This full-time role requires strong leadership, empathy, and a commitment to high-quality care in our Wellington

Qualifications

• Experience coordinating healthcare or similar services.
• Proven ability to lead teams and coordinate multiple stakeholders.
• Strong empathy and listening skills with patient-centred approach.
• Resilient, adaptable and able to solve problems in home care settings.
• Excellent verbal and written communication with clients and families.

Responsibilities

• Build strong relationships with service users and families to support care.
• Assist in recruitment and retention of support workers, including training needs.
• Conduct health and safety assessments in clients' homes to ensure safety.
• Coordinate rosters for support workers aligned with service user needs.

Skills

Service management experience

Leadership

Empathy & emotional intelligence

Resilience & problem-solving

Communication & customer service

Right to work in NZ

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Healthvision is a family-owned provider of homecare, community nursing, and rehabilitation services across Aotearoa. Guided by our family values, we are passionate about supporting people to live their best lives. We work alongside individuals, their families, and whānau to provide in-home health services that promote independence and wellbeing.

At Healthvision, our approach is grounded in compassion, collaboration, innovation, and dedication - values that shape everything we do.

About the Role

This role forms part of a committed multidisciplinary team who oversees and coordinates the delivery of services to our service users. Our services range from home and personal care support to full nursing care for complex long-term service users.

This is a permanent full-time role offering 40 hours per week (8.30 am to 5.00 pm), Monday to Friday, based in our Wellington office.

Location: Wellington.

Key Responsibilities

• Relationship Management: Building strong relationships with service users and their families, whānau, co-workers, and other health professionals, promoting a collaborative and supportive team environment.
• Recruitment & Retention: Involvement in the recruitment and retention process for support workers, including performance feedback, education, and training.
• Health and Safety: Conduct health and safety assessments in the homes of service users to ensure a safe environment for both service users and support workers.
• Roster Management: Coordinate and manage rosters for support workers, ensuring alignment with service user schedules

About You

You're a natural connector - calm under pressure, quick to learn, and grounded in common sense. You understand that systems matter, but people matter more.

We're looking for someone who brings:

• Proven experience in service management, operations, or healthcare coordination.
• Strong leadership, interpersonal, and influencing skills.
• Empathy, emotional intelligence, and the ability to listen and act with compassion.
• Resilience, flexibility, and an appetite for problem-solving.
• Excellent communication and customer service skills.
• Must have the right to work legally and permanently in New Zealand.
• A full driver's licence, your own vehicle, and a clear Police Check.

At Healthvision, you'll find more than a workplace - you'll find a whānau.

We'll support you with:

• A values-driven culture that celebrates people who lead with care.
• Ongoing supervision, support, and professional development
• Access to an Employee Assistance Programme (EAP)
• Birthday Leave (because your day matters too).

Join Us

If you have empathy, energy, and a genuine passion for people, we'd love to hear from you.