Client Service & Sales — Part Time (20–25 hrs.)

KM Dass Cleaning Services; Hamilton; On-site; NZD 34,000 - 39,000; Part time

Benefits offered by this job

Company car

Accommodation and meals provided

Taxable travel fully covered

Job summary

KM Dass Cleaning Services Ltd is seeking a part-time Client Service and Sales professional based in Hamilton. You will work 20–25 hours weekly, travel nationwide with Client Service Managers, attend executive meetings, and drive new leads. Regular KPI targets apply, with potential progression to a full-time role.

You will respond to client inquiries, manage outreach and notes, and support proposals and quotations from site assessments. Travel and lodging are fully covered by the company.

Qualifications

• Excellent communication skills are essential.
• Willingness to travel, including overnight stays.
• Strong note-taking and listening skills.
• Confidence to make cold calls and engage new prospects.
• Experience in sales, account management, business development, customer service or executive support.
• Self-motivated and well organized; able to manage own schedule.
• Proficiency with Microsoft Office/Google Workspace and CRM or job-management software.
• Right to work in New Zealand and willingness to undergo police vetting.

Responsibilities

• Handle client emails and correspondence promptly and professionally.
• Identify and contact potential clients by phone and email to generate qualified leads.
• Travel with Client Service Managers to client sites and meetings across the country.
• Attend high-level commercial client meetings representing KM Dass professionally.
• Take accurate notes during meetings and site walks and create clear follow-up actions.
• Assist with proposals and quotations from site assessments and follow leads through to close.
• Build strong client relationships and ensure ongoing satisfaction.

Job description

KM Dass Cleaning Services Ltd is a 100% New Zealand-owned commercial cleaning company, headquartered in St Andrews, Hamilton, and operating nationally across Auckland, Wellington, Tauranga, Whangarei, New Plymouth, Palmerston North and Christchurch.

We clean for more than 75 schools, along with Nationwide ECE and childcare centers, offices, retail sites and industrial facilities. 10+ Years in Operation. We are more than 130+ team members which is why our clients get consistent people, consistent standards and a company that stands behind its work. We are an Accredited Employer under Immigration New Zealand's AEWV scheme.

We're growing, and we're looking for someone who wants to be measured on results and rewarded for them.

About the role

Based at our Hamilton head office and reporting to the Client Service Manager, this is a part-time Client Service and Sales position of 20–25 hours per week. Days and hours are set by agreement and worked within normal business hours.

You will work closely alongside our Client Service Managers, travelling with them to client sites and attending high-level commercial client meetings throughout New Zealand. You'll be in the room with senior decision-makers facilities managers, principals, business owners and executives; taking notes, supporting the pitch, and following up afterwards to move opportunities forward.

This role involves regular travel, including overnight stays away from Hamilton. All travel, accommodation and meals are paid for by the company. If you are not able to travel and stay away overnight, this role will not suit.

What you'll be doing

Client emails and correspondence responding promptly and professionally to client enquiries, requests and service issues.

Cold calling and outreach identifying and contacting potential clients by phone and email to generate qualified new leads.

Travel with Client Service Managers accompanying CSMs to client sites and meetings across the country, including overnight trips. Flights or mileage, hotels and meals are all covered by KM Dass.

Attend high-level commercial client meetings representing KM Dass professionally in front of executives and senior decision-makers.

Note taking and meeting records capturing accurate, detailed notes during client meetings and site walkthroughs, then turning them into clear follow-up actions, summaries and briefs for the CSM and management team.

Sales assistance booking walkthrough meetings for the Client Service Managers, assisting with proposals and quotations from site assessments, and following leads through to close.

Client service and retention building strong ongoing relationships, resolving concerns quickly, and checking in with existing clients to ensure satisfaction.

Quality assurance carrying out site checks to confirm our service standards are being met.

Coordination liaising with Area Managers and cleaning teams so client requests and service changes are actioned.

This is a KPI-driven role with a clear path to full time

Performance is measured, and we're upfront about that. You'll have weekly and monthly targets covering new leads generated, outreach activity, meetings attended and supported, client response times and client retention. Targets are set with you and reviewed regularly, and you'll get the training and support to hit them.

For the right person who consistently meets their KPIs, this role is intended to grow into a full-time permanent position

as our national client base expands. We have done this before this is a genuine pathway, not a line in an ad.

What we're looking for

Excellent communication skills: This is essential. You will be speaking with executives and senior client representatives, and your written and verbal English must be of a high professional standard.

A professional appearance and business attire. You'll be attending executive-level meetings and representing our brand.

Genuine willingness and ability to travel, including overnight stays away from home. Non-negotiable for this role.

Strong note-taking skills and attention to detail the ability to listen, capture what matters, and write it up clearly.

Confidence to make cold calls and open conversations with new prospects.

Experience in sales, account management, business development, customer service or executive support (service industry, facilities management or cleaning an advantage but not essential).

Self-motivated and well organized able to manage your own schedule and pipeline.

Comfortable with Microsoft Office/Google Workspace and CRM or job-management software.

The right to work in New Zealand.

Willingness to undergo a Police vetting check.

What we offer

$25 – $28 per hour depending on experience, paid fortnightly

All work travel fully covered Company Car, Accommodation, meals and travel costs paid by the company;

A clear pathway to full-time employment on meeting KPIs

Direct exposure to senior management and commercial client negotiations excellent experience if you want to build a career in B2B sales or account management

Kiwi Saver, and all entitlements under the Holidays Act 2003

Training, induction and ongoing mentoring from experienced Client Service Managers and the Managing Director

A stable, growing, New Zealand-owned business with a national footprint