Clerical / Customer Services

Ruapehu Farm Supplies (1989) Ltd; Aorangi; On-site; NZD 42,000 - 60,000; Full time

Job summary

Ruapehu Farm Supplies (1989) Ltd is seeking a clerical and customer services professional at our Feilding branch. You will be the friendly voice and first contact for farmers, handling calls, emails and orders while keeping accurate records.

You will process invoices, manage customer accounts, and support the sales team with administrative tasks. The role offers a stable, local environment in a well-established business with opportunities to develop knowledge of the agricultural sector.

Qualifications

• Attention to detail and accuracy in orders and records.
• Proven clerical or customer service experience.
• Excellent written and verbal communication.
• Strong organisational and time management skills.
• Proficiency with email and Microsoft Office; website maintenance helpful.
• Friendly, patient approach to customer service.
• Ability to work independently and as part of a team.
• Reliable and punctual with a current driver licence.
• Basic numeracy for transactions and records.
• Familiarity with the agricultural sector advantageous.

Responsibilities

• Answer phone calls and handle customer inquiries professionally.
• Process supplier invoices and customer orders with accurate data entry.
• Manage customer correspondence via email and post.
• Maintain accurate records and filing systems for orders.
• Invoice, bill and manage customer accounts.
• Coordinate with other departments to fulfill orders promptly.
• Handle cash transactions and till operations, including cash-ups.
• Maintain a welcoming reception area and greet customers.
• Support the sales team with administrative tasks.
• Perform general clerical duties including data entry, scheduling, reconciliations and reports.

Skills

Attention to detail

Customer service

Communication skills

Organisational skills

Office software

Driver licence

Job description

About us

Ruapehu Farm Supplies (1989) Ltd is a well-established agricultural supplies company serving the farming community across the Manawatu / Rangitikei region. With decades of experience in the industry, we pride ourselves on delivering quality products and exceptional customer service to our valued clients. Our team is dedicated to supporting local farmers and agricultural businesses with reliable solutions and knowledgeable support.

About the role

We are seeking a Clerical / Customer Services professional to join our team at our Feilding branch on a full-time basis. This role is crucial to our daily operations, serving as a key point of contact between our company, our customers and our suppliers. You will play an important part in maintaining our reputation for excellent customer service whilst ensuring the smooth administration of our office functions. This position offers the opportunity to be at the heart of our business, interacting with farmers and agricultural businesses whilst managing essential administrative tasks that keep our operations running efficiently.

Key responsibilities

• Answering phone calls and managing customer enquiries in a professional and helpful manner
• Processing supplier invoices and customer orders while ensuring accurate entry of information into company systems
• Managing customer correspondence via email and post
• Maintaining accurate records and filing systems for customer and order information
• Invoicing, billing and managing customer accounts
• Coordinating with other departments to ensure customer orders are fulfilled promptly and correctly
• Handling cash transactions and managing till operations and finalising cash ups.
• Maintaining a welcoming reception area and greeting customers as they visit
• Supporting the sales team with administrative tasks and documentation
• General clerical duties including data entry, scheduling, reconciliations and preparing reports

What we're looking for

• Attention to detail and accuracy, particularly when processing orders and maintaining records
• Proven experience in a clerical and / or customer services role
• Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and colleagues
• Strong organisational and time management skills with the ability to manage multiple tasks and priorities effectively
• Proficiency in using computer systems and office software, including email and Microsoft Office applications. Website maintenance would also be beneficial.
• A friendly, patient and helpful approach to customer service, with genuine enthusiasm for assisting others
• Ability to work independently and as part of a team in a busy office environment
• Reliable and punctual with a professional approach to work and a current driver licence
• Basic numeracy skills for handling transactions and maintaining records
• Familiarity with the agricultural sector would be advantageous but not essential

What we offer

Ruapehu Farm Supplies offers a supportive and collaborative work environment where your contributions are valued. We offer competitive remuneration appropriate to the role and your experience, along with the opportunity to develop your skills and knowledge within a well-established company. Working with us provides insight into the agricultural sector and the chance to build meaningful relationships with our customer base. We are committed to maintaining a positive workplace culture where teamwork and professional development are encouraged, and we offer the stability and security of employment with an established local business.