Fielding Clerical & Customer Services Specialist

Ruapehu Farm Supplies (1989) Ltd; Aorangi; On-site; NZD 42,000 - 60,000; Full time

Job summary

Ruapehu Farm Supplies (1989) Ltd is seeking a clerical and customer services professional at our Feilding branch. You will be the friendly voice and first contact for farmers, handling calls, emails and orders while keeping accurate records.

You will process invoices, manage customer accounts, and support the sales team with administrative tasks. The role offers a stable, local environment in a well-established business with opportunities to develop knowledge of the agricultural sector.

Qualifications

• Attention to detail and accuracy in orders and records.
• Proven clerical or customer service experience.
• Excellent written and verbal communication.
• Strong organisational and time management skills.
• Proficiency with email and Microsoft Office; website maintenance helpful.
• Friendly, patient approach to customer service.
• Ability to work independently and as part of a team.
• Reliable and punctual with a current driver licence.
• Basic numeracy for transactions and records.
• Familiarity with the agricultural sector advantageous.

Responsibilities

• Answer phone calls and handle customer inquiries professionally.
• Process supplier invoices and customer orders with accurate data entry.
• Manage customer correspondence via email and post.
• Maintain accurate records and filing systems for orders.
• Invoice, bill and manage customer accounts.
• Coordinate with other departments to fulfill orders promptly.
• Handle cash transactions and till operations, including cash-ups.
• Maintain a welcoming reception area and greet customers.
• Support the sales team with administrative tasks.
• Perform general clerical duties including data entry, scheduling, reconciliations and reports.

Skills

Attention to detail

Customer service

Communication skills

Organisational skills

Office software

Driver licence

Job description

Ruapehu Farm Supplies (1989) Ltd is seeking a clerical and customer services professional at our Feilding branch. You will be the friendly voice and first contact for farmers, handling calls, emails and orders while keeping accurate records.

You will process invoices, manage customer accounts, and support the sales team with administrative tasks. The role offers a stable, local environment in a well-established business with opportunities to develop knowledge of the agricultural sector.